Overview
In this exciting opportunity you will be responsible for managing all key local technology suppliers within a specific supplier management category within the Running Great Restaurant Technology (RGRT) team. There are 3 categories: Customer & Restaurant, Back office & Corporate Services, Infrastructure & Office.
This role is accountable for product roadmaps and backlog management across locally managed suppliers, and for ensuring that value creation and business outcomes align with OKR (Objectives and Key Results) targets and budgets. They will also contribute to, and play a critical role in, enhancing the framework that ensures McDonald’s suppliers deliver robust, resilient and high quality products and services, along with innovative, service-focused solutions that drive continuous improvement and maximise value.
The Vendor Manager will also hold responsibility for the ongoing strategy, governance and business relationship with McDonald’s tier 1 suppliers within each respective supplier category.
Responsibilities
* Provide leadership within the RGRT team to foster a high-performing culture aligned with the company values
* Provide ongoing coaching and mentoring to members of your team, ensuring that all individuals have strong development plans, a path for career progression and a succession plan.
* Set standards with our partners/suppliers to ensure they are held accountable for delivering excellent service and change management which focus on the health, hygiene and continuous improvement of their products and services
* For locally managed suppliers, establish product roadmaps and maintain a prioritised backlog which aligns with business OKR’s and budget
* Works closely with the Contracts and Commercial Team to ensure all contracts and commercials for existing and new service partners have robust controls in place to offer protection around service availability and continuity, cyber security and change management and that these controls are subject to regular review.
* Work closely with Service Operations to track trends of performance across all live production services.
* Transform supplier relationships, contracts and ongoing governance to adopt models with great outcomes for our restaurants and Franchisees.
* Conduct structured and regular service reviews with our supplier partners to ensure value and performance using balance scorecards and tooling to objectively validate performance. Ensure remedial action plans are in place where required.
* Consult on the design of all new and enhanced supplier services and ensure these are designed with restaurants at the forefront
* Defines, manages and directs product backlogs. Leverage best practice and techniques in identifying, quantifying and tracking the realisation of expected benefits defined in business cases
* Assess Risk and Compliance aligned with financial services regulations, building these processes into how the framework operates
* Accountable for working closely on new Technology Adoption & Innovation initiatives to ensure restaurants are ready to receive the changes in terms of training, business process enhancements and that sufficient engagement has taken place, particularly where supplier partners are involved, so the full benefits are realised
* Lead a team of subject matter experts to support identification and remediation of root cause of recurring issues
* Accountable for the technology subject matter experts to support the Service Operations team with Problem Management
* Accountable for the tracking and trending of supplier product performance across all live production services.
* Where partners provide Software as a Service (SaaS) ensure that engagement is timely, strong controls are in place and that value is measurable and continuously improving
Team
The Vendor Manager will be part of the wider Supplier Management team.
Customers
* Our Franchisees
* Our partners
* Department Heads and Directors from across the business
* Colleagues in other McDonald’s markets and those working in global and segment functions
* Work very closely with wider McDonald’s Technology teams – Service Operations, NSO (new store openings) and Infrastructure, Deployment & Testing and Tech Innovation & Adoption
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