Overview
Job title: Helpdesk Operator
Contract: Healthcare
Location: Macclesfield, SK103BL
Hours of work: 24
Working Pattern: 5 days out of 7
Contract Type: Permanent
Hourly Rate: £12.21
We are looking for a dedicated Helpdesk / Switchboard Operator to join our team and provide an exceptional level of service across all hospital locations.
Responsibilities
* As a Switchboard Operator, you will be the first point of contact for internal and external calls, handling a wide range of enquiries, emergencies, and administrative support tasks.
* You will manage call routing, emergency alerts, bleep systems, and alarm systems, while maintaining patient confidentiality and professionalism at all times.
* Answer and transfer incoming and internal calls promptly, courteously, and accurately.
* Operate hospital switchboard equipment, including PABX, alarm systems, and bleep/paging systems.
* Respond to emergencies such as medical emergencies (2222 calls), cardiac arrests, violent patient incidents, and fire alarms.
* Maintain accurate records in incident books, bleep logs, and switchboard documentation.
* Support hospital staff with information and system assistance, including directory enquiries, taxi/transport requests, and on-call notifications.
* Assist with the management of bleep assignments, replacements, and redirections.
* Follow Major Incident Plans and emergency protocols as required.
* Uphold confidentiality, data protection, and Trust governance policies.
About You
* Previous experience in a healthcare or high-volume switchboard environment is desirable.
* Excellent communication and interpersonal skills.
* Ability to remain calm under pressure and respond quickly to emergencies.
* Strong organisational skills and attention to detail.
* Flexibility to work shifts, including nights, weekends, and public holidays.
* Competence with IT and telecommunication systems.
* Awareness of and compliance with NHS data protection and confidentiality standards.
About the Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
#J-18808-Ljbffr