Are you enthusiastic about making a difference in your community and delivering exceptional customer service? We have an exciting opportunity for a Housing Options Manager to lead our Housing Options service, fulfilling statutory homelessness duties on behalf of Bromsgrove District Council under the Homelessness Reduction Act 2017.
The Role
This is a pivotal role where youllensure the effective prevention, assessment, and relief of homelessness, while driving continuous improvement and leading a dynamic, customer-focused team.
You will:
1. Provide housing and homelessness advice to a diverse range of customers, including those with complex needs and vulnerabilities.
2. Oversee complex cases, ensuring timelyand effective resolutions, including arranging emergency accommodation when required.
3. Lead strategies to prevent homelessness through early intervention and strong partnership working.
4. Manage the delivery of the homelessness contract, meeting all statutory obligations and ...