Overview
Your job would be to provide a highly professional and efficient administration service to the Tissue Services team, helping to make sure that the department runs smoothly. It’s a very important role as you would be overseeing and organising the selection and dispatch of tissues on time, day in day out. These products are essential for hospitals nationally. In addition to working with the majority of hospital staff, you’ll also deal with the public, so experience in similar roles and strong customer‑service skills are essential. Confident communication skills, both in person and in writing, are required, as well as a good working knowledge of Word, PowerPoint and Excel and organisational skills to keep accurate records. Good with figures and educated to at least NVQ level II (or equivalent) will help you bring your knowledge and all‑round experience of office procedures and equipment to make this role your own.
Key Responsibilities
* Order receipt
* Product dispatch
* Complaint handling
* Invoicing and legislative advice and guidance
* Internal and external audit
* Operating and upkeeping of the Customer Relationship Management (CRM) database and other systems integral to the department
* Understanding regulatory requirements related to tissue products (Human Tissue Authority) to provide technical advice on tissue storage, preparation and licensing as per training and information manuals
* Implementation of National systems
* Providing advice to customers on tissue storage, preparation and licensing as per training
About Us
It takes all types of people to deliver the service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference across the UK. We play a unique role by helping people donate blood, blood products, organs, tissues, or stem cells to save others. Our core values – Caring, Expert, Quality – guide everything we do. We are committed to an inclusive workplace and encourage applications from all sectors of the community.
Details
* Date posted: 24 November 2025
* Pay scheme: Agenda for change
* Band: Band 3
* Salary: £24,937 to £26,598 a year
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 007849
* Job location: NHSBT – Liverpool Centre, Liverpool, United Kingdom, L24 8RB
Benefits and Working Conditions
NHSBT promotes flexible working opportunities.
* 27 days annual leave (pro rata for part‑time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
* NHS pension scheme (defined benefit scheme).
* Culture of continuous learning – Thrive program supports personal and professional growth.
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
Person Specification
Qualifications (Essential)
* Advanced keyboard skills to OCS (RSA) level 2 or equivalent certificate or experience.
* Minimum of five GCSEs (including Maths) at Grade 'C' or equivalent.
* Qualified to A level standard in English or NVQ Level 3 in Customer Care or similar field, or equivalent qualifications.
* Demonstrated commitment to continued professional development (CPD).
Experience (Essential)
* Proficient in Microsoft Office (particularly Word and Excel) and general IT knowledge.
* Experience with spreadsheets and manipulating data.
* Handling of customer/service user complaints.
Employer Details
Employer name: NHS Blood and Transplant
Address: NHSBT – Liverpool Centre, Liverpool, United Kingdom, L24 8RB
Employer's website: https://www.nhsbt.nhs.uk/
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