Join Our Team at Smurfit Westrock!
Ready to grow your career in a supportive, fast-moving environment? At Smurfit Westrock, we’re excited to offer a rewarding opportunity for a New Product Development (NPD) Administrator to join our team at Tannochside, Glasgow. If you’re already working in New Product Development or have a solid foundation in administration, this role offers the chance to deepen your expertise and take ownership of impactful customer-facing projects. We actively welcome applications from people of all backgrounds and career stages. If you’re organised, curious and motivated to make a positive impact, we’d love to hear from you.
About the Role
As an NPD Administrator, you’ll play a key role in ensuring a smooth and engaging customer experience as new product specifications move from concept to delivery. You’ll work closely with internal teams and external clients to coordinate timelines, manage documentation and support quality checks. Your contributions will help shape how we bring new packaging solutions to life.
In this role, you will:
Lead customer new job meetings and follow up on agreed actions.
Collaborate with internal departments to meet project timelines.
Manage artwork and colour approval processes with customers.
Process tooling orders and update internal tracking systems.
Finalise and input new specification details into plant software.
Support first-time production checks and inspections.
Serve as a key contact for customers on NPD-related topics.
Communicate clearly and professionally across teams and with clients.
Assist with ‘print pass’ meetings and ensure delivery commitments are met.
Contribute to projects that improve the NPD experience for customers.
Maintain organised workspaces and filing systems.
Represent Smurfit Westrock with professionalism and positivity.
What You'll Bring
We’re seeking applicants with strong, relevant experience across the essential and desirable criteria outlined below. If you can demonstrate the skills and capabilities required for this role, we encourage you to apply.
Essential:
Experience in an administrative role.
Strong communication and customer service skills.
High attention to detail and a proactive mindset.
Ability to manage multiple tasks and meet deadlines.
Collaborative and confident approach to teamwork.
Organised and adaptable, with a willingness to learn.
Desirable:
Experience in the Packaging Industry or New Product Development.
Understanding of design principles or customer insights.
Familiarity with plant systems or specification software.
We’re committed to providing full training and ongoing support to help you succeed. If you’re passionate about delivering an exceptional customer experience and want to grow in a role that values your contribution, we’d love to welcome you to our team.
What We Offer
Competitive salary & benefits, including annual leave, pension and a Cycle to Work scheme
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options and family-friendly policies
Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)
Ready to make an impact? Apply today and help us build a sustainable future together.
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job