Clients are at the heart of everything we do and we pride ourselves on our personal approach to handling cases. This role will give you the opportunity to undertake good quality work and develop your career within a highly reputable legal practice. We are looking for someone with a positive and enthusiastic approach to work, with excellent written and verbal communication skills. No previous experience or qualifications are required.
This is an interesting and challenging role, which requires you to be speaking with customers on the phone for long periods of the day, carrying out a variety of important tasks. Your duties will include taking ownership and responsibility of debt recovery cases, researching and analysing cases in order to decide the best course of action, producing letters and documents, undertaking telephone collections and engaging with debtors to find constructive solutions. You must adhere to SRA and FCA regulatory requirements to ensure that collections are maximised, but within a compliant framework.
The team consists of around 40 colleagues within a variety of specialisms (Collections, Hardship, Deceased, Insolvency, Compliance, Administration, etc). Robert Thompson and Graham Wallis lead the Collections & Recoveries Team and you will be expected to work with the whole team, as well as independently, dealing with a range of interesting work.
You will need to be a proactive and self‑motivated individual, who works well under pressure and is passionate about customer service. Ideally you will be a quick learner and have a proven track record of prioritising your workload and taking initiative when required. This is a great opportunity to join a friendly but hard‑working team, who apply a ‘can do’ approach to their daily work. Minimum desirable academic achievements are at least GCSE pass grades (or equivalent) in English and Maths.
Competitive base salary and a performance‑based incentive scheme
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