Our client, a leader in the technology sector, is currently seeking a skilled and experienced Delivery Lead for a contract role. This position is designed for a professional with a keen eye for service quality and operational efficiency, capable of managing end-to-end delivery or specific components of a contract.
Key Responsibilities :
* Lead end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments
* Ensure service quality and efficiency while managing delivery outcomes
* Identify opportunities for follow-on work through up-selling or cross-selling
* Foster a collaborative environment that encourages team innovation and problem-solving
* Develop and implement strategies to enhance service delivery and operational efficiency
* Monitor project progress and performance metrics to ensure alignment with goals
* Engage with stakeholders to gather feedback and drive continuous improvement
* Lead training and development initiatives to enhance team capabilities
Job Requirements :
* Expert proficiency in Account Delivery Management
* Understanding of Business Operation Management, Estimation and Planning, and Work Management
* Experience in fostering collaborative and innovative team environments
Strong decision-making skills and ability to provide solutions to complex probl...
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