Department: UK Retail
Location: Southport - Management (SOP)
Overview
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high‑performing team? Mountain Warehouse is seeking an Assistant Store Manager to partner with the Store Manager in driving store success. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
Key Responsibilities
* Partner with the Store Manager to lead a motivated, engaged and high‑performing team.
* Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
* Drive training and development, empowering the team to excel and grow.
* Communicate clearly and transparently, ensuring alignment and trust across the team.
* Keep the team well‑informed with product knowledge to deliver outstanding customer service.
* Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
* Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
* Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
* Play an active role in recruiting and retaining top talent to build a strong and motivated team.
* Support in meeting and exceeding sales targets, driving profitability through effective strategies.
* Monitor key performance indicators (KPIs) to track and sustain store success.
* Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
* Implement proactive loss prevention strategies to protect the store’s profitability.
* Lead by example in delivering exceptional customer service at every opportunity.
* Address customer feedback promptly, ensuring satisfaction and brand loyalty.
* Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
* Build meaningful connections with the local community, creating a personable and welcoming shopping atmosphere.
Qualifications
* Passionate about creating outstanding customer experiences.
* Inspiring leader with a proven track record in retail management.
* Clear and confident communicator, able to engage with colleagues and customers alike.
* Results‑driven, with a sharp focus on achieving goals and meeting targets.
* Approachable, supportive, and trustworthy – a natural team player.
* Energetic and proactive, with a determination to see tasks through to completion.
* Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.
Benefits
* Monthly Bonus Scheme – performance‑driven bonus structure.
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
* 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
* Access to Employee Assistance Programme and Colleague Hardship Scheme.
* Generous Colleague Referral Incentive.
* Auto‑enrolment Pension scheme.
* A stable, successful and supported environment.
* Length of service awards.
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