Customer Service and Group Bookings Supervisor
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Customer Service and Group Bookings Supervisor
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Join to apply for the Customer Service and Group Bookings Supervisor role at Blenheim
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Step into a role where every interaction helps shape unforgettable experiences at one of Britain’s most iconic landmarks.
At Blenheim Palace, we’re looking for a passionate and customer-focused individual to join our Guest Services team. This is your opportunity to make a lasting impact by ensuring every visitor feels welcomed, valued, and inspired, helping us deliver world-class service in a truly extraordinary setting.
As part of our team, you'll take on a wide variety of tasks, from taking group bookings to leading the Guest Services Team and compiling the monthly rotas.
This role offers the perfect blend of teamwork and independence. You’ll work closely with a supportive Guest Services team while also taking initiative to ensure every visitor receives outstanding service. It’s a dynamic position at the heart of a historic site where no two days are the same.
To meet the demands of this unique environment, you’ll work 40 hours per week variable days.
If you’re ready to be part of the legacy of Blenheim Palace, where exceptional service brings history to life, this is the role for you. Join us in creating memorable experiences for every guest while supporting the future of this extraordinary destination.
If you have any further questions or need additional assistance, please email the people team.
What are we looking for:
* Verbal and Written Communication
* Computer Skills
* Leadership Skills
* Time Management
* Attention to Detail
* Teamwork
* Talent Management
* Organisation
* Tourism/Visitor Attraction Knowledge
What’s in it for you:
* Staff Discounts
* 20% on Blenheim retail
* 30% at The Orangery
* Salary Sacrifice Schemes for Bicycles and Electric Vehicles
* Access to our Benefits Platform with a range of additional benefits including:
* Discount on Days Out
* Day Passes for Family and Friends
* Monthly Adventure Play Visit
* Shopping Cards
* Weekly Shop Discounts
* Gym Scheme and Much More!
* Complimentary Event Tickets
* Annual Pass for yourself and a family member
* Staff Events
* Holiday Purchase Scheme
* Free Fruit Wednesday
* Free breakfast on Friday
* Monthly Sharing a Sense of Belonging Events
* Free Eye Test and a contribution for Glasses
* Long Service Award
* Onsite Parking
* Free Blenheim Christmas Tree
Benefits vary from contract type; these will be confirmed to you in our welcome letter.
Here we invest in our People. Our Promise is to help our employees, Grow, Give and Belong.
* Grow - At Blenheim your talent is nurtured and your wellbeing in championed.
* Give - Being a part of something much bigger, giving back to the wider community to work collaboratively and to meet our shared goals
* Belong - Be a part of something special, know you matter and belong.
REF-222 828
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Contract
Job function
* Job function
Other, Management, and Customer Service
* Industries
Trusts and Estates
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