About us
National Grid is hiring an Senior Coordinator for our Electrical Construction and Maintenance Engineering department in Worcester, MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
To support electric operations and deliver high quality learning experiences that meet technical, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions. Ensure the delivery and documentation of work within the agreed timelines, schedules, quality and safety standards.
Key Accountabilities
* Providing support for supervisors, field workers, and other staff members. Ensuring they are all well-equipped to utilize all necessary systems and tools effectively.
* Develop comprehensive training guides for business applications to facilitate user understanding and efficiency. Such as Keolis, DOT (Beacon Insight & Supervision), etc.
* Participates in focus groups and training to provide time-sensitive communication and feedback to and on behalf of Field Operations
* Personal IT support - Offering IT support to individuals within the O&M department (Laptops, iPads, iPhones,OT PAW Devices, etc)
* Mobile device deployment and training
* ARCOS support - Providing support for the ARCOS system
* RollcaLL support - Assisting with support for the Rollcall system (Logins, clearing trainings, etc)
* AVLS equipment outage report - Preparing monthly reports and tracking the vehicles that require Code blue or AVLS tracking (Tickets for vehicles not responding to AVLS, coordinate Code Blue testing locally)
* Fleet Utilization - Work with supervisors to make sure vehicles/equipment are being charged appropriately
* General support and training for the following applications: Cascade, Tap talk, Aspen, Doble Database- DTA Web, EMS/ADMS, Horizon, Samsara, TOMS Maint. Sys
* Provide support for the evaluation of new test equipment and the integration of advanced field devices
* Identifying Accounting discrepancies and training crews on accurate accounting charges
* Actively engaged in Operations meetings, including staff meetings, safety meetings, specialized trainings, and EOP rollouts.
Qualifications
* 1-3 years working experience within IT, utility operations, ops coordination, or related field required
* Strong technical background in IT support and training.
* Knowledge of National Grid's business operations, company policies and practices.
* Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint). SAP, SmartApp
* Experience with one or more of the following application preferred: Cascade, Tap talk, Aspen, Doble Database- DTA Web, EMS/ADMS, Horizon, Samsara, TOMS Maint. Sys
* Ability to work independently and collaboratively in a fast-paced environment.
* Valid driver’s license with a safe driving history that meets National Grid’s Safe Driver policy required.
More Information
Salary: $111,000 - $130,000
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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