Job Overview Position: Emergency Department Administrative Coordinator Location: Wexham Park Hospital Contract: Full Time (including occasional evenings, weekends, and night shifts as required) We are seeking a motivated and dynamic individual to take on the role of Administrative Coordinator within our Urgent and Emergency Care Department at Wexham Park Hospital. This is a newly established position, offering a unique and exciting opportunity to shape and develop the role in collaboration with the Directorate Service Manager. As the lead for the administrative team in a fast-paced and high-pressure environment, you will play a key role in supporting the smooth running of the department and ensuring high standards of service delivery. It’s a particularly exciting time to join the Emergency Department. With a strong focus on patient-centred care and access to modernised, purpose-built facilities, this role offers both challenge and reward in equal measure. You will be joining a dedicated team committed to excellence and continuous improvement Main duties of the job Lead and manage a team of Band 2 and Band 3 administrative staff, overseeing daily operations to ensure efficient and effective service delivery. Support and motivate your team to consistently provide excellent customer care throughout a 24/7, 365-day service. Contribute to the planning and coordination of critical incidents, helping to develop and restructure administrative services as needed to meet evolving departmental demands. Take responsibility for workforce planning and recruitment, ensuring that staffing levels are appropriate and that new hires are effectively onboarded. Ensure that all team members complete mandatory training and appraisals on time, maintaining compliance with hospital policies and regulatory requirements. Monitor and maintain staff performance, providing guidance, support, and development opportunities to promote a skilled and engaged workforce. We are seeking a proactive individual with strong administrative and leadership experience, preferably within a health Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Person specification Qualifications Essential criteria Microsoft office skills at ECDL level or equivalent experience Degree or equivalent experience Desirable criteria Management Qualification Experience Essential criteria Demonstrable experience of managing/supervising an office function, preferable in an NHS or service environment Experience of working in the NHS either in a hospital, private practice or for a GP Experience of leading and managing staff Desirable criteria Conversant with hospital information systems ED Acute Setting managerial experience Skills and Knowledge Essential criteria Good interpersonal, oral and written skills including chairing meetings and writing reports Knowledge of data protection and issues around patient confidentiality Knowledge of NHS patient administration systems Good interpersonal, oral and written skills including chairing meetings and writing reports Desirable criteria Knowledge of basic anatomy and physiology Highly developed analytical skills and competency in interpreting complex data Special Requirements Essential criteria Flexibility to work varying hours Ability to attend meetings at different locations including Frimley Park, Heatherwood and Wexham Park Hospitals Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities. Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first. We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services. We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations. Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care. Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together. Apply online now