Our client, a freight forwarder is looking for a Freight Forwarding Operator to join their office in Basildon. Duties and Responsibilities * Assist the Head of Customer Services in the execution of their duties in support of the Managing Director’s vision of the company to become more competitive and profitable * Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients * Maintain the operations system ensuring customer bookings are accurately recorded * Maintain regular communication with sales teams reporting new sales leads and handover of shipments * Create new and maintain current SOPs for the department * Implement and improve new efficiencies in customer workflow in conjunction with line manager * Maintain key accounts and ensure general enquiries are expedited * Gain feedback where possible and follow up enquiries * Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs. * Aid Credit Control with collection of overdue payments from suppliers/clients * Ensure customer due diligence checks are completed for new customers * Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures. * Represent the company in the best possible light at all times. * Ensure to ...