Overview: One of my local government clients is seeking a Business Support Officer to join the Finance team within the Resources department. This key position supports the Enforcement team, delivering a high-quality, customer-focused administrative service that plays a vital role in the effective collection of revenue for the Council. Please note: Previous experience working within a local authority or public sector environment is essential for this role. Key Responsibilities: * Provide daily administrative support to Enforcement Agents and act as the first point of contact for all enquiries. * Respond professionally to customer queries via post, phone, and email. * Support the enforcement and recovery of debts in line with legislation, council policies, and procedures. * Handle incoming payments, update customer accounts, process changes, and manage casework to resolution. * Work closely with internal departments and external enforcement contractors. * Trace absconded debtors and coordinate recovery actions for individuals with multiple debts. * Refer customers to relevant debt support services (e.g. Citizens Advice, Money Advice). * Maintain accurate records, ensure data quality, and adhere to data protection and audit requirements. * Keep up to date with relevant laws, regulations, and procedures related to enforcement and debt recovery. Person Specification: Essential Qualifications and Knowledge: * GCSEs in English and Maths (Grade C or above). * In-depth understanding of debt recovery legislation including Council Tax, Business Rates, Housing Benefit Overpayments, Commercial Rent Recovery, and relevant court actions. * Knowledge of welfare rights, equality policies, and customer service best practices. * Experience within a local authority or council is essential. Essential Experience: * Proven track record in administrative roles within local government or a similar public sector setting. * Experience supporting enforcement or revenue recovery teams. * Competency in handling sensitive data, financial transactions, and IT systems (Microsoft Office essential). * Ability to prioritise workloads, meet deadlines, and manage pressure in a fast-paced environment. * Experience in dealing with challenging customers with professionalism and empathy