Salary: £45,000 - 70,000 per year Requirements: 3 years of hands-on desktop support experience in a Microsoft 365 and virtualized environment Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI) Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications Experience with Active Directory and/or Microsoft Entra ID for user and device management Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN Confident communicator with the ability to support users of all technical backgrounds Strong problem-solving skills with a methodical and customer-focused approach Understanding of Jira processes, including incident management and change control Experience with Zoom administration and enterprise video conferencing systems (preferred) Familiarity with macOS support in a mixed-OS environment (preferred) Experience using Citrix Director for session monitoring and troubleshooting (preferred) Knowledge of Bloomberg terminal support and administration (preferred) Previous experience in financial services or professional services environments (preferred) Responsibilities: Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organizations Jira ticketing system Communicate software and security best practices to end users at varying levels of technical ability Adhere to business continuity protocols and change control processes when implementing changes to the environment Liaise with third-party hardware and software vendors as needed to resolve escalated issues Technologies: Active Directory Citrix Hardware Support JIRA macOS Microsoft 365 Network Security TCP/IP VPN Windows Office 365 More: We are a dynamic IT support team located in London, looking for a Desktop Support Analyst to join us for an initial duration of 3 months. Our office is situated near Liverpool Street, offering a vibrant work environment. We provide competitive rates and value a collaborative atmosphere where our team members can thrive. In this role, you will be crucial in ensuring smooth operations as you support our users and maintain our IT infrastructure. last updated 21 week of 2026