Our client is a specialist equipment rental house, supplying cutting-edge technology and technical support to film and TV productions worldwide. From major feature film franchises to high-end television and commercials, their work supports some of the most ambitious and exciting productions in the industry.
We’re looking for a Technical Solutions & Training Specialist (Tier 2) to support our Kit Room team.
This is a multi-faceted role covering Tier-2 technical support, training and research and
development. You’ll act as the escalation point for complex hardware/software issues while also building and delivering training for internal staff and freelance crew.
This is not a generic IT helpdesk role. You’ll work hands-on with specialist film and broadcast
equipment (DIT, Video assist systems, wireless transmitters, RF/Comms gear, Network and more) and the professionals who use them on set.
We don’t expect you to arrive as an expert in every tool — what matters most is your mindset: curiosity, problem-solving, and a love of learning. You’ll continually explore new equipment, research emerging standards, and share that knowledge through support, documentation, and training.
Key Responsibilities
•Tier 2 Technical Support: Responsible for resolving complex technical issues escalated from
frontline support, providing in-depth troubleshooting on rental equipment, and
assisting in knowledge sharing with junior team members.
•On-Set Remote Support: For complex issues, work with frontline support to provide
responsive remote support to crew members (e.g. DIT, Video Assist, Network & Comms
techs) during shoots, ensuring minimal downtime. This may occasionally involve having to go
to the site in person.
•Equipment & Software Expertise: Develop expertise in key software (e.g. QTake, Pomfort,
LiveGrade, Riedel Bolero, Repro) and workflows; review rental kits are correctly configured
with the latest updates.
•Documentation & Knowledge Base: Write and maintain clear technical guides, quick-start
docs, and troubleshooting checklists for both staff and freelancers.
•Training & Upskilling: Deliver structured training for internal staff and freelancers, at all
regional facilities, including workshops, in person and pre-recorded demos, and one-to-one
sessions.
•Latest Technology Research: Stay up-to-date with upcoming product releases, software
changes, and new standards. Research developments from major trade shows (IBC, NAB,
CineGear, etc.) and key manufacturers.
•Innovation & Service Development: Use research to propose new services, workflows, or
product offerings that strengthen the technical offering and help clients stay ahead of
industry trends.
•Cross-Team Collaboration: Work with RF, Comms, and Networking specialists on complex
multi-system setups; escalate to manufacturers when necessary and feed learnings back into
the team.
•Continuous Improvement: Suggest improvements to testing, prep, and support processes to reduce recurring issues and improve user experience.
•Review End-of-Life Products: Collaborate with the Kit Room team to identify products
nearing end of life and recommend updated models or alternatives before they become
unsuitable.
Skills & Experience – What We’re Looking For
•Signal Flow Understanding: Strong grasp of video, audio, and data pipelines, ideally in film,
TV, post-production, broadcast, or AV.
•Technical Aptitude & Problem-Solving: Hands-on troubleshooting experience with AV
equipment and software.
•Quick Learner: Enjoys picking up new systems and workflows, and able to self-teach from
manuals, experimentation, or research.
•Communication Skills: Able to explain technical concepts clearly and confidently, whether in a pressure situation or a training room. Sometimes this may involve rephrasing for non-
technical end users.
•Customer Service Mindset: Calm, solution-focused, and reassuring when clients face high-
pressure issues.
•Team Collaboration: Works well with others, contributes knowledge, and thrives in both
independent and team-based tasks.
•Background Flexibility: You may come from film production, AV integration, Broadcast
engineering, post-production, or live events — the key is 5+ years of professional video
systems experience and holistic workflow thinking.
Desirable (Bonus Skills/Experience)
•Broadcast / AV Systems Knowledge: Familiarity with vision mixing, QC, routing, and signal
distribution (SDI, HDMI, IP).
•Networking & Communications: Knowledge of IP video standards (NDI, SMPTE 2110, Dante, AES67, NMOS, VLANs) and comms (Riedel Bolero, ClearCom).
•Monitoring & QC Tools: Use of waveform monitors, LUT management, and colour pipeline
tools.
•Monitor Calibration & Colour Science: Exposure to calibration processes, HDR workflows,
or colour science basics (e.g. probes, colour spaces, Dolby Vision).
•Trend Awareness: Keen interest in emerging workflows (HDR, Dolby Vision, remote/cloud
production).
•Tool Proficiency: Experience with tools like QTake, Pomfort, LiveGrade, DaVinci Resolve,
Teradek, Riedel Bolero, or media management systems.
•On-Set Experience: Time spent in roles such as DIT, Video Assist.
•Training/Teaching: Experience in mentoring, conducting workshops, or creating training materials.
Working Conditions
•Location: (High Wycombe), but will need to work in our regional outlets on occasion.
•Hours: Full-time (42.5h/week, Mon–Fri) The Kit Room operates broadly 8 am – 6 pm — shifts arranged within this. Some flexibility for early/late calls or occasional set visits.
•Travel: Limited, but occasional set or studio visits may be required. A driving licence is required
•Physical Work: Handling film gear in a kit room/warehouse environment (training provided).
Perks & Benefits
•Competitive salary (based on experience)
•25 days annual leave + UK bank holidays
•Employee Assistance Programme (EAP)
•Employee of the Month Award
•Volunteering Days: 2 per year (unpaid)
•Regular Socials & Team Events
•Company Discount Program