Job Purpose As part of the Enforcement team, you will play a key role in supporting debt recovery activities. This position combines administrative responsibilities with the proactive management of payment arrangements, ensuring accounts are handled efficiently and professionally. You will liaise with internal teams, clients, and external enforcement agents, including County Court and High Court Bailiffs, delivering a high standard of customer service at all times while helping to maximise recoveries. Key Duties and Responsibilities Monitor payment arrangements, ensuring all payments are received and processed accurately and in a timely manner Proactively chase any overdue or outstanding payments directly with customers Provide clients with clear and accurate statements and receipts for payments received Instruct High Court and County Court Bailiffs where appropriate Respond to bailiff queries and maintain accurate records of reports and updates Review and process incoming post, ensuring timely action is taken Proactively manage and maintain the team’s Court Diary to ensure key deadlines are met Experience & Knowledge Ability to work independently using your own initiative, while also contributing effectively as part of a team Proactive approach to managing workflows and prioritising tasks Strong communication and interpersonal skills, with good numerical ability High level of attention to detail and accuracy in all aspects of work Ability to build effective working relationships with colleagues, clients, and external partners Strong organisational and time management skills, with the ability to meet deadlines Excellent customer service skills, both written and verbal Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About Us Here at Carpenters, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team delivering insurance and legal service across the UK from seven office locations. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. Our culture is what defines us as an organisation and has been built around our 5 core values. We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best. Benefits 25 days plus bank holidays or day in lieu Hybrid working model (in relevant role) Holiday buy and sell 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test (in relevant role) Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy