Glassworks is looking for a highly organised, confident retail manager to join the Brighton retail store to lead a vibrant retail team.
This is a unique and exciting opportunity for an ambitious, driven self-starter who is mature, quick-thinking and can handle a range of situations and personalities to play a core role in driving a growing company to success. No two days are the same, and as the company grows, the stores will be regularly improved and performance targets elevated.
So, what will you be doing every day :
* Managing the people, brand / store environment standards and store operations to achieve daily / weekly / monthly targets and ensuring best-in-class customer service and satisfaction scores;
* Monitoring the store sales targets / KPIs and managing the team and operations to achieve excellent store performance;
* Managing the retail team including regular meetings, personal development plans / appraisals, and commission / contest rewards;
* Planning and distributing the staffing schedule by keeping labour costs within budget;
* Recruiting and delivering new staff training / onboarding process and continued staff training for new information / procedures;
* Overseeing the stock delivery, stock transfer and stock room maintenance processes;
* Developing creative strategies (e.g., new product, VM ideas) to maximise the role of the store within the territory;
* Effectively managing performance and corrective action processes in conjunction with Human Resources.
Profile :
* At least 2 years' retail management experience.
* Loves small teams and personal shopping experiences
* Passionate about the Glassworks London brand / products,
* A clear styling ability and impeccable sales talent, and love communicating with people – customers and team members alike
* A natural ability to identify standout sales talent, and the drive and maturity to train, develop and manage retail teams
* A detailed understanding of retail KPIs (revenue, ATV, UPT, profit) and a clear track record of success
* A clear track record of taking ownership of the performance of your store and team, including initiatives that you introduced that drove success
* IT skills – you will be comfortable using and learning new technologies, including anelectric POS system, barcoding software, etc.
* Retail management experience in women’s fashion is a plus
Perks :
* Pension scheme
* Generous employee discount
* Commission scheme
* Vibrant team culture
#J-18808-Ljbffr