Administrative Support – Stourport Medical Centre
NOTE: We are not able to offer visa sponsorship for this role.
We are looking for a highly organized and motivated person to join our dedicated Administration Team at our busy GP surgery. This is an excellent opportunity for someone who enjoys a varied and fast‑paced role and takes pride in ensuring work is completed accurately and efficiently. The successful candidate will play a vital role in supporting the smooth day‑to‑day running of the practice and helping to ensure our patients receive safe, efficient, and well‑coordinated care.
Employee Benefits
* Generous Annual Leave – 5 weeks of holiday plus bank holidays from the start.
* NHS Pension Scheme – Access to the NHS defined benefit pension scheme.
* Career Progression & Training – We support your development through paid sponsorship, apprenticeships, and training programmes in both clinical and non‑clinical fields. Progression routes are available into clinical fields such as healthcare assistant and nursing roles along with non‑clinical practice management roles.
* Cycle to Work Scheme – Tax‑efficient bike scheme.
* Paid Maternity & Paternity Leave – Enhanced parental leave after 24 months service.
* Team Events & Christmas Parties – We believe in celebrating our hard work with social events, including a fantastic Christmas party every year.
Job Responsibilities
* Managing and maintaining accurate patient medical records, ensuring all information is updated, filed, and handled confidentially.
* Processing blood test queries and pathology‑related tasks, including reviewing workflow requests, liaising with clinicians, and ensuring timely follow‑up actions.
* Supporting gynaecology‑related administrative workflows, including referrals, recalls, screening programmes, appointment coordination, and follow‑up correspondence.
* Handling notifications of births and deaths with sensitivity and accuracy, ensuring patient records and associated systems are updated appropriately.
* Processing medical reports, insurance forms, SAR requests, and other medico‑legal documentation within agreed timescales and confidentiality standards.
* Managing a high volume of incoming surgery emails, prioritising urgent requests, directing correspondence to the appropriate teams, and ensuring efficient communication across the practice.
* Processing patient registrations, deductions, and record transfers, ensuring demographic information is accurate and registrations are completed in line with NHS procedures.
* Scanning, uploading, and coding clinical documents onto patient records accurately and efficiently using the clinical system.
* Providing administrative support for care home patients, including coordinating documentation, communication, and clinical workflows with care homes and external healthcare providers.
* Undertaking a wide range of general clinical and non‑clinical administrative duties to support the smooth and effective day‑to‑day running of the practice.
Person Specification – Right to work in the UK
* Right to work in the UK.
Essential Skills
* Previous experience working within a GP surgery, primary care, or healthcare setting.
* Hands‑on experience using EMIS patient records systems and healthcare software.
* Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.
Desirable Skills
* In‑depth understanding of patient confidentiality and GDPR regulations, with experience applying them in a professional setting.
* Demonstrated ability to work efficiently within a team while also working independently when required.
Essential Qualifications
* Educated to GCSE level (or equivalent), including strong grades in Maths and English.
* Demonstrable competency in written and spoken English, with the ability to draft professional correspondence.
Desirable Qualifications
* Degree in a relevant field or equivalent professional experience in an administrative or healthcare setting.
* IT‑related qualification or certification.
Essential Experience
* Experience working with IT systems, including Microsoft Office (Word, Excel, Outlook) and data entry software.
* Ability to work in a highly organised, methodical, and detail‑oriented manner, ensuring accuracy in all tasks.
* Previous experience in a receptionist, administrative, or customer service role, ideally within a fast‑paced environment.
Desirable Experience
* Previous experience working within a GP surgery, primary care, or healthcare setting.
* Hands‑on experience using EMIS patient records systems and healthcare software.
* Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.
We value our team and invest in their well‑being, professional growth, and job satisfaction. Our sustainability commitment is embedded in daily work.
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