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Infrastructure Support Engineer (Previous Relevant Experience is Required), High Wycombe
Client:
Telent
Location:
High Wycombe, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical infrastructure, ensuring connectivity and protection 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding according to KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Allocate and dispatch tickets to support and engineering teams, and service providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management with providers, control teams, and field resources.
* Communicate with customers about network incidents.
* Coordinate with utility companies regarding power issues affecting the network.
Who you are:
Experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills for liaising at all seniority levels.
* Proficiency with Microsoft Office packages.
What we offer:
A career at Telent offers opportunities across sectors, roles, and technologies, fostering skill development and impact. We value diversity and inclusion, encouraging everyone to thrive and be themselves at work.
The additional benefits include:
* 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Rewards.
Learn more about Telent:
Watch our Telent Video!
We are committed to diversity and inclusion, creating a welcoming environment where everyone can reach their potential. Our teams reflect the diverse communities we serve.
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