Overview
Job Summary: Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community. Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. Deliver an efficient, friendly, effective and professional first line call logging/problem solving service. Please note this role is based in Ascot and does not offer home working/Hybrid working.
Main duties
* Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust
* Servicing requests for assistance from users in a pleasant and professional manner
* Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA's and procedures.
* Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers
About Us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Details
Date posted: 24 October 2025
Pay scheme: Agenda for change
Band: Band 4
Salary: £28,859 to £31,670 a year per annum incl HCAS
Contract: Permanent
Working pattern: Full-time
Reference number: 151-LC371-A
Job locations: Greenwood Offices, Brook Avenue, Ascot, Berkshire, SL5 7GB
Job Description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
If you have applied for this position in the last 6 months and were unsuccessful, please do not re-apply.
Due to the changes in visa requirements from April 2024 and the new minimum salary criteria, this role doesn't qualify for sponsoring a work visa. This role doesn't qualify for hybrid/ remote working. The role is based on-site. We reserve the right to close this vacancy early if enough applications have been received.
Person Specification
Essential> Qualifications
* NVQ level 3 or equivalent experience
* Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)
Desirable
* ITIL V2/V3 Foundation
Essential> Experience
* Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
* Experience of working in an IT Support environment
* Working knowledge of Windows 10, MS Office 365
* Experience of diagnosing PC hardware, operating systems and applications software problems/issues
* Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
* Working knowledge of Incident logging and call handling systems.
Competencies
* The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
* Team player - proven ability to work co-operatively as part of a team
* Good administrative and organisational skills
* Efficient and conscientious record keeper
* Ability to work unsupervised
* Able to work calmly under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Frimley Health NHS Foundation Trust
Address: Greenwood Offices, Brook Avenue, Ascot, Berkshire, SL5 7GB
Employer's website: https://www.fhft.nhs.uk/
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