Better places, thriving communities.
Job Title: Planning Administrator
Salary: £26,509.56 per annum
Hours: 40 per week
Contract: Permanent
Type of Employment: Full Time
Location: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM1 1QH
This position is Monday to Friday 8-5 at County Hall in Chelmsford. It is a fantastic opportunity for entry level candidates with onsite training or those with experience.
This is a permanent position, providing a fantastic opportunity to be part of a collaborative, forward‑thinking business. You’ll be responsible for managing the Reactive and Planned Preventative Maintenance (PPM) work order processes and ensuring engineers are allocated efficiently to meet contractual obligations.
Key Responsibilities
* Plan, allocate, and dispatch reactive and PPM work orders to engineers, ensuring work is completed within agreed timescales.
* Manage and maintain engineer diaries, ensuring availability and coverage across sites.
* Keep the Maximo CAFM system up to date, ensuring all job details, statuses, and comments are recorded accurately and in a timely manner.
* Utilise planning and scheduling software, including Click and other relevant systems.
* Raise purchase orders for the engineering team as needed for parts and service requirements.
* Maintain accurate engineer holiday and absence records to support resourcing plans.
* Attend weekly operational meetings to report on outstanding jobs, KPIs, and priorities.
* Contact engineers and subcontractors directly to confirm job details, chase updates, and resolve issues.
* Monitor and report on reactive and PPM job delivery, ensuring all contractual KPIs and SLAs are met.
* Escalate any potential service failures or unavailability of engineers to the relevant supervisor or manager.
* Manage documentation including compliance certification and updates to the central compliance library.
* Provide excellent customer service, answering internal and external calls in a professional and timely manner.
* Support the continuous improvement of planning and scheduling processes.
* Be able to travel to a Category 1 site, as part of your duties when required.
What We’re Looking For
* Previous experience in a planning or scheduling role is desirable but not essential – full training provided.
* Experience in a customer‑facing or helpdesk environment is beneficial.
* Strong IT skills, particularly in CAFM systems (e.g., Maximo), Microsoft Excel, and scheduling software (e.g., Click).
* A logical and methodical approach to problem‑solving and planning.
* Excellent communication skills – both verbal and written.
* Able to work under pressure and meet tight deadlines.
* High attention to detail and organisational ability.
* A team player who can also work independently.
* Flexible and adaptable to changing business needs.
* Assertive and proactive attitude when handling challenges or delays.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example, dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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