Customer Programme Manager
Location: Cumbria (On-site / Hybrid options)
Salary: £45,000 – £55,000 + bonus
Contract: Full-time, permanent
Working Pattern: 4-day working week
Lead High‑Impact Customer Programmes — Enjoy a 4‑Day Week in Cumbria
This is a rare opportunity to combine senior‑level programme responsibility with an excellent work‑life balance in one of the UK’s most scenic locations.
Join a high‑performing advanced engineering organisation delivering technically complex, customer‑focused programmes for leading global aerospace and defence clients. You’ll lead programmes end‑to‑end, working closely with cross‑functional teams to deliver high‑value, mission‑critical projects.
All while enjoying long weekends, flexible working, and life on the edge of the Lake District.
Why This Role?
✅ 4‑day working week (every week)
✅ £45k–£55k salary plus bonus
✅ Exciting, customer‑focused, technically advanced programmes
✅ Outstanding Cumbria location
✅ Hybrid and flexible working options
✅ Strong long‑term development and progression
The Role
Reporting to a senior programme leader, you’ll manage a portfolio of customer programmes, ensuring delivery on time, on budget and to agreed quality standards.
You’ll act as the primary customer contact, applying robust programme management techniques to lead cross‑functional teams and deliver contractual commitments with confidence.
Key Responsibilities
* Define programme scope, deliverables and objectives
* Develop and maintain programme plans, schedules and risk registers
* Serve as the main point of contact for customers
* Lead and coordinate cross‑functional programme teams
* Manage change, risk and stakeholder expectations
* Track performance using structured programme controls
* Ensure milestones, cost and quality targets are achieved
What We’re Looking For
* Degree qualified or equivalent experience
* Proven experience in project or programme management
* Strong customer and stakeholder management skills
* Experience with Earned Value Management (EVM)
* Commercial and contractual awareness
* Confident communicator with strong organisational and leadership skills
Benefits Package
* 4‑day working week
* Generous holiday allowance plus Bank Holidays
* Bonus scheme
* Private medical insurance & life assurance
* Pension scheme
* Professional development and training
* Wellbeing support and employee discounts
* Free parking and electric vehicle charging
* Additional leave for reservists and volunteers