Operations and Client Experience Lead
Our client is a specialist communications agency that delivers innovative and engaging projects across virtual, hybrid, and in-person formats. Their mission is simple: to give everyone a voice. They are growing rapidly and now seek an Operations and Client Experience Lead to ensure the seamless, compliant delivery of international events and programs.
The Purpose of the Role
This role is central to ensuring that projects are delivered smoothly, compliantly, and to the highest standard. Youll take ownership of end-to-end delivery for client programs, ensuring timelines, budgets, and quality standards are consistently metwhile building client trust, momentum, and opportunities for future collaboration.
What Success Looks Like
* Projects delivered on time, on budget, and to a high standard
* Clients feel supported through proactive communication and confident leadership
* Post-project follow-up naturally leads to re-engagement and long-term relationships
Key Responsibilities
Project Leadership
* Lead the full lifecycle of virtual and in-person events, managing scope, timelines, budgets, and risks
* Facilitate client calls, internal team meetings, and leadership updates
* Translate project objectives into actionable plans and maintain clear decision records
Client Communication and Experience
1. Serve as the operational lead ...