We are seeking a highly organised and proactive Sales Support Coordinator to join our Operations team. Reporting to the Head of Sales, you will play a crucial role in ensuring all consumer orders are processed and dispatched accurately, on time, and in line with customer expectations. Your focus will be on maintaining exceptional OTIF levels (98%+) and delivering an outstanding customer experience.
Key Responsibilities
* Managing incoming calls and directing them appropriately
* Coordinating with Sales, Buying, and Marketing teams to support sample, PR, and influencer requests
* Maintaining stock accuracy and ensuring the stock room is fully stocked with products and consumables
* Liaising with third-party warehouse teams to ensure timely order fulfilment
* Handling consumer queries via Shopify and acting as the first point of contact for complaints
* Providing administrative support to the Sales team and Account Managers as needed
* Conducting regular stock takes and reworking goods where required
* Supporting sales operations to maintain high levels of customer satisfaction
This role is ideal for someone who thrives in a fast‑paced, detail‑focused environment and enjoys being at the heart of operational excellence.
About the Candidate
The ideal candidate will have:
* Experience in a busy customer service environment with a strong focus on customer satisfaction
* Knowledge of Incoterms (ExW, DAP) and shipping types (LCL, FCL)
* Understanding of export legislation and shipping documentation, including Dangerous Goods
* Experience with third‑party warehousing and logistics providers
* Strong IT skills, including ERP sales order systems and Microsoft Excel (experience with Netsuite advantageous)
* Excellent organisational skills with the ability to prioritise and manage conflicting deadlines
* Strong analytical and numerical skills, with great attention to detail
* A team‑oriented mindset, flexible approach, and clear communication skills
* A proactive, commercially minded attitude with pride and ownership in their work
If you are meticulous, highly organised, and enjoy supporting sales operations while delivering exceptional service, this role is for you.
About the Company
We are a dynamic and fast‑growing business in the FMCG industry, committed to delivering high‑quality products to consumers across the UK and internationally. Our team values collaboration, operational excellence, and customer satisfaction. We offer a supportive environment where your contributions are recognised, and where your skills can make a real impact on the business and our customers.
FYI - this role is full‑time and office‑based in the Stockport area.
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