Job Description
2 months initially, with potential for extension with a Local Authority
Job Purpose
To provide effective administrative and survey support to a local authority project. The role combines face-to-face bus surveying with ad hoc administrative duties, ensuring accurate data collection, processing, and reporting while engaging professionally with members of the public.
Key Duties and Accountabilities
* Conduct face-to-face bus surveys with members of the public across Kettering.
* Accurately collect and record survey data in line with project requirements.
* Carry out data entry tasks with a high level of accuracy and attention to detail.
* Use Excel, Word, and specialist software to process survey information and convert bus stop codes.
* Work through allocated datasets to transfer and update outstanding bus stop information.
* Meet deadlines while managing competing priorities effectively.
* Communicate clearly and professionally with the public, building trust and rapport quickly.
* Complete administrative tasks remotely where appropriate, in line with service needs.
* Adhere to data protection, confidentiality, and health and safety requirements at all times.
Essential Experience Required
* Previous experience in an administrative or data-focused role.
* Demonstrable experience of accurate data input and working to deadlines.
* Experience using Microsoft Excel and Word in a work environment.
* Experience engaging with the public or customers in a face-to-face setting.
Essential Qualifications Required
* Good general level of education, including literacy and numeracy skills.
* Strong IT skills, particularly in Microsoft Office applications.
Additional Information to Note
* The role requires flexibility, including evening and weekend working.
* The candidate must be willing to undertake face-to-face surveying as the main component of the role.
* There is scope for some administrative tasks to be completed from home.
* This post is offered on a fixed-term basis with a local authority.
* Pay Frequency: Bi-weekly payment schedule
* The role closes in 2026 – apply as soon as possible.
Requirements
Act as the first point of contact for all customer enquiries across phone, online and in‑person channels