Customer Service Officer
Chichester
£25,000
35 hours per week, Monday to Friday 9:00 to 5:00 pm
Hyde is looking to recruit an inbound Customer Service Officer.
Hyde is one of the UKs leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
As a Customer Service Officer, you will be working within our demanding call centre as the first point of contact for our customers. You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolution and a satisfied customer.
Responsibilities
1. Acting as a first point of contact for customers.
2. Handling up to 50-60 demanding telephone calls daily.
3. Referring specialist and complex enquiries to relevant teams.
4. Providing a great customer service across all communication platforms.
5. Meeting or exceeding KPIs / targets.
6. Buildi...