Working week: 5 out of 7 days.
Contract type: Full time permanent
Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO, you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team, including wider departments, you will have the tools you need to provide the best customer service possible.
Here's What You Can Expect To Be Doing
You will focus on providing excellent customer service by answering all customer calls and ensuring positive outcomes for all queries, making decisions you would be proud of, along with handling day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections and take a personal approach to all calls. Your role will include a mix of inbound and outbound calls, ensuring our customers' deliveries align with lead times, postcode matrix, and survey requirements to set each delivery up for success.
A Few Things About You
We are looking for someone who genuinely cares about the service we deliver to our customers, driven to achieve set KPIs while remaining customer-focused.
Although a contact centre background is not essential, you should have a clear understanding of what makes great customer service and possess some customer service skills.
Having the ability to listen and understand customers, along with strong communication skills, is essential, combined with a can-do attitude.
We believe we work better together, so all our AOers come into the office across all 7 days. This collaboration fosters creativity, support, motivation, and enhances our performance.
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot—washing machines, TVs, laptops, and even doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly, and it’s no different for AOers. We care about more than just your CV because together we can achieve extraordinary things.
Our benefits are designed to support you through big moments and little needs. Along with essentials like pensions and holidays, we’ve created "AO Perks" to help with the small things that matter.
To see all our benefits and perks, visit our AO benefits page:
* 33 days holiday (including bank holidays)
* Chance to win free tickets every month at the AO arena
* Subsidised gym membership
* At least 5% pension contribution
* BUPA health cover with options to upgrade
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