Job Description:
Receptionist / Administrator
Location: Sutherland House, 149 St Vincent St, Glasgow G2 5NW
Contract: Permanent, Full Time
Hours: 40 hours per week, Monday to Friday with one Saturday in every 6.
Shifts: 7:45am to 4.15pm, 8:30am to 5:00pm and 9:00am to 5:30pm. You would be required to do at least two late shifts per month, 11:30am to 8:00pm
Salary: £28,100 + excellent Bupa benefits
Closing Date: Friday 5th December
We make health happen
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world
How you’ll help us make health happen:
We’re looking for Administrator / Receptionist to join our team at our clinic in Glasgow. As an Administrator / Receptionist, you’ll be the backbone of the clinic, turning your hand to a bit of everything to support the smooth operation of the Centre. If have a strong focus and drive for world class customer service, then we’re keen to hear from you.
As an Administrator / Receptionist, you’ll be the face of Bupa, and you’ll play a key role in making our customers visit to the Centre that bit more comfortable. It’s not all front of house though, you’ll also support with the back-office administration, ensuring they continue to receive a great service after leaving the clinic. It can be demanding at times, but with the support of your colleagues and your team leader you’ll be able to leave at the end of the day knowing you’ve made a difference to each and every one of our customers.
What you’ll do:
1. Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible
2. Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients
3. Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes
4. Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes
5. Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required
Key Skills / Qualifications needed for this role:
6. Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist
7. Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
8. Great time management and flexibility, you’ll need to switch tasks and support where needed
9. Excellent attention to detail, you’ll be doing a lot of administration, so you’ll need to have solid computing skills and an understanding of the various Microsoft office packages
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
10. Bupa health insurance as a benefit in kind
11. An enhanced pension plan and life insurance
12. Annual Health Services Bonus Scheme
13. Support with travel costs via a season ticket loan or cycle2work
14. Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.