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Operational support officer

Aldershot
Brook Street
Support officer
€13.05 an hour
Posted: 11h ago
Offer description

Overview

* Full time 37 hrs per week
* Monday – Friday
* Long term Temporary ongoing role
* Pay – £12.86–£13.25 per hour
* Location – Aldershot
* Start date – ASAP


Key Responsibilities

* Administration
o Preparing papers and files for court, tribunals, hearings and meetings.
o Producing court/tribunal documents.
o General photocopying and filing.
o Creating and updating records on in-house computer system and data input.
o Post opening and dispatch.
o Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
o Preparing meeting agenda, joining instructions, handouts etc.
* Drafting
o Standard letters and correspondence, minutes, notes, reports, submissions etc., according to guidelines and instructions.
* Operations
o Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
o Assisting court users, supporting listing and rota management, checking files.
o Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc., including the use of chip and pin.
o Handling counter (face to face), written and telephone enquiries.
o To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
o To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
o To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles.
* Processing casework
o Including standard documentation and information, court orders, claims, fines and fees, legal aid.
o Resulting courts accurately, interpreting accurately the information required on a court file.
o To work to workload targets in terms of throughput and accuracy.
* Checking and verifying
o Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
o Ensuring compliance and administration documentation meet quality standards.
o Role holders may be required to cross check and validate work completed by
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