Overview
The successful candidate will have a minimum of two years' experience either working in NHS general practice or line managing a team of customer service staff in any setting. You will be required to hold overall responsibility for the efficient operation of our reception department, which processes around 300 patient contacts each day, so it's essential that you can perform well under pressure and manage your time effectively. As well as line managing a team of receptionists, you will be required to support with complex patient queries and act as the organisation's Complaints Manager. In return, you will be provided with regular supervision, training, and professional development opportunities. As an organisation focused on outcomes, we offer flexibility to individual staff members who consistently deliver outstanding results within their department.
Responsibilities
* Acting as the organisation's Complaints Manager
* Line managing all reception staff
* Supporting a team of remote call handlers
* Supporting with complex patient queries
* Ensuring sufficient cover during periods of staff absence
* Ensuring all work in the reception department is aligned to the organisation's goals
About the Practice
Founded in 1940, The Practice @ 188 is a caring GP Practice in the heart of Golders Green with more than 10,600 patients and growing. Consistently Good ratings in all five areas rated by CQC (the Care Quality Commission) and a 4.2-star Google rating indicate the firm foundations of the practices exceptional organisation and efficiency.
There are excellent transport links and we are a ten minute walk from Golders Green and Brent Cross underground stations (Northern Line). All clinical and administrative staff are encouraged to develop professionally and there are always opportunities for career development emerging within the practice, and in our wider Primary Care Network. We have a friendly team philosophy. We respect, listen to and value all members of staff as we understand that everyone has a vital role to play in our organisation. We are committed to providing safe and effective care to an extremely high quality for our community.
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