Overview
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Responsibilities
* Maximise profit: Have a clear focus on delivering great availability for your customers.
* Maximise profit: Play an active role in your store to sell a £1 & save a £1 to help drive sales.
* Maximise profit: Deliver on all agreed actions set for you by your line manager.
* Engage, Develop & Retain Great People: Proactively support and work with the Talking Shop Rep in your store.
* Engage, Develop & Retain Great People: Support team engagement in your store.
* Engage, Develop & Retain Great People: Play a part in creating an inclusive culture where everyone can be their best.
* Engage, Develop & Retain Great People: Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
* Doing The Right Processes And Doing Them Right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
* Doing The Right Processes And Doing Them Right: A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
* Doing The Right Processes And Doing Them Right: Follow and implement all cash handling and security policies & processes.
* Doing The Right Processes And Doing Them Right: Play your part in providing the best digital service through implementing all One Best Way processes.
* Leadership: Love your customers by being approachable.
* Leadership: Look after our own by being respectful.
* Leadership: Work together by being enthusiastic.
* Leadership: Hate waste by taking action.
* Leadership: Care about the business and our people by being considerate.
Required Skills & Experience
* Experience in a retail management or supervisory role ideal but not essential.
* Communicates effectively with every colleague to deliver store tasks first time, every time.
* Plans and organises the shift, using every member of the team.
* Provides balanced feedback when needed to improve the performance of every colleague.
* Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
* 15% discount in all Iceland and The Food Warehouse stores.
* 28 days holiday (including Bank Holidays).
* Christmas vouchers increasing with length of service.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option to join a healthcare plan.
* Grocery Aid for free and confidential financial, emotional and practical support.
* Clear career pathways with opportunities for development and progression.
* A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
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