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Identity & Access Management (IAM) Analyst, Darlington
Client: Redde Northgate plc
Location: Darlington, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: eb97e30a67f0
Job Views: 5
Posted: 18.07.2025
Expiry Date: 01.09.2025
Job Description:
We’re looking for an IAM Analyst to join ZIGUP’s IT team, helping manage user access and support secure IT operations across the business. This role is well suited to someone with strong service desk experience who’s looking to deepen their technical skills in a focused IAM environment.
Based in our Darlington office, you’ll work as part of the wider IAM team, helping to manage user access, resolve tickets, and ensure smooth onboarding and offboarding of colleagues. You’ll play a key role in maintaining governance standards around access, while responding to requests and incidents with a customer-first approach.
This is a hands-on role that will see you using tools like Azure AD, ADManager Plus, and TopDesk daily. You’ll be responsible for logging all activity in the ITSM platform, ensuring SLA targets are met, and contributing to a strong internal knowledge base to support continuous improvement.
Join ZIGUP as an IAM Analyst and enjoy some outstanding benefits …
Of course, there’s a great salary, but that’s just the beginning. Our benefits include:
* Salary: £26,000 per annum
* Annual leave: 24 days, rising to 26 with length of service, plus public holidays and an extra day off for your birthday
* Pension: 5% employer contributions
* Financial Benefits: Life assurance, save-as-you-earn scheme, employee referral scheme (£1 per referral), discounts and cashback via Benefits App
* Professional Development: Access to Pluralsight courses, skill tests, and learning paths
* Wellbeing & Lifestyle Services: 24/7 GP, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, Travel Insurance
* Motoring Benefits: Vehicle leasing schemes, discounts on repairs, weekend hires
* Wagestream: Financial wellbeing app for pay control, savings, and discounts
About you
* Confident in using ITSM tools (TopDesk, ServiceNow, or similar)
* Experience in 1st or 2nd line Service Desk role with understanding of access management
* Knowledge of JML (Joiner, Mover, Leaver) processes and user administration compliance
* Security-aware mindset with governance policy awareness
* Methodical, detail-oriented, logical problem solver
* Positive, professional, team-oriented attitude
* Proactive, organized, self-motivated
About Us
ZIGUP is a leading provider of mobility solutions, trusted by UK insurance, leasing, fleet, OEMs, and corporate clients, offering vehicle rental, fleet management, accident management, vehicle repairs, and maintenance services.
Our Purpose: Keeping customers moving, smarter.
We are agile. We are experts. We are imaginative. We are reliable.
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