The successful candidate will need to demonstrateleadership, communication skills, be well organised, highly motivated andfinancially astute. There is arequirement to manage and take responsibility for aspects of the practice.
The Clinical Manager is a key member of the team andwill be expected to demonstrate leadership qualities, achieving goals andtargets using a combination of personal involvement, motivation of other staffand delegation when appropriate.
An understanding of current NHS initiatives isessential. In addition to adapting the practice to meet the demands ofproviding high quality patient care, the Clinical Manager will need to ensurethat the practice is compliant with all aspects of health and safety and CQC(Care Quality Commission) registration/compliance.
The opportunity for further personal developmentwill be given in order to develop skills in line with practice needs.
References will be requested along with an enhancedDBS check and Occupational Health Check.
[Please see attached Job Description for full overview]
Main duties of the job
* Commitment to supporting the delivery of excellent patient care withvision, willingness and drive
* Demonstrate excellent organisational and effective communication skills
* Ability to manage change through motivation and leadership
* Robust finance and business skills to maintain and improve theprofitability of the business
* Ability to deliver against key targets
* Ensure compliance with CQC requirements and assessments
* Lead and chair practice meetings as appropriate
* Develop and co-ordinate systems to improve the efficiency andeffectiveness of the practice
* Capable of handling and diffusing complaints
* Ability to self-motivate, prioritise organise and/or delegate workload
* Good IT knowledge and experience
* Ensure practice policy and standards compliance
* Ability to present the practice to external groups
* Ability to identify, develop and deliver initiatives
* The ability to enjoy diversity and sometimes the unexpected
* [Please see attached Job Description for full overview]
About us
Rowden Surgery is a long-established, highly respected GP practice providing high quality patient care from its current site since 1992. With 7 partners and 9 salaried GPs, the practice operates under a PMS contract and has an excellent reputation for delivering compassionate, patient-centred care. Continuity of care is central to its ethos and is supported through personalised GP patient lists.
A Teaching and Training Practice affiliated with Bristol Medical School, Rowden is committed to high clinical standards and professional development. The practice has also been recognised with a Carers Gold Award for its outstanding support of local carers.
Rowden benefits from a strong, cohesive leadership team, loyal staff and a supportive culture built on communication, compassion and continuity. The practice combines excellent clinical outcomes with strong financial performance, low staff turnover and exceptional appointment access, with average waiting times of just 35 days. An active Patient Participation Group and welcoming team environment make Rowden an excellent place to work and develop a career in primary care.
[Please see attached Job Description for full overview]
Job responsibilities
Finance
* Be aware of money.
* Ensure the organisational requirements ofthe practice contracts with NHSE are fully met and complied with.
* Support the Partners to develop andimplement processes to achieve clinical targets of QOF and enhanced services.
* Directly contribute to profit improvement byexploring areas for increasing income and reducing costs.
* Analyse data relating to clinicalcommissioning as appropriate and contribute to planning and organisation bothat practice and clinical commissioning group level.
Human Resources
* Manage Teams: Trials Team, MedicinesCo-ordinators, IT Co-ordinator
* To ensure that members of the existing staffteam are aware of any changes that occur in the practice
* To maintain good communication at all timeswith the practice team
* To meet with their Teams as and whennecessary and arrange/attend regular meetings with partners and attached staffto discuss all issues around patient care.
* To ensure that suitable facilities areavailable to enable all staff to work within the practice.
* Be responsible for the health and safetypolicy and its implementation.
* Facilitate the development of amulti-disciplinary effective primary health care team.
Information Technology
Oversee:
* the update of appropriate informationgovernance systems.
* All Practice IT and telephone systems arefunctioning effectively.
* Data Security & Protection (DSP) toolkitrequirements are met.
* Ensure that the Practice complies with NHScontractual obligations in relation to patient care.
* Maintain registration policies and monitorpatient turnover and capitation.
* Oversee and manage effective appointmentsystems.
* Routinely monitor and assess Practiceperformance against patient access and demand targets.
* Manage the complaints management system.
* Manage the significant events system.
* Liaise with patient groups.
CQC
* Oversee and maintain compliance with CQCregulations.
Communication
* Ensure compliance with the latest NHSrecommendations.
* Understand the practice communicationsystems.
* Build/maintain good working relationshipswith the NHSE, ICB, hospitals, community agencies, other GP practices,pharmacists, voluntary and private organisations.
* Represent the practice at meetings andseminars.
* Assist and support the partners corporatelyand at individual level to fulfil the requirements of revalidation.
* Present a professional image and alwayspromote the practice.
* Share skills and expertise with others.
Person Specification
Experience
* Clinical and Management experience in the NHS or in practice management.
* Robust experience and success of communicating with and managing people.
* Experience of working in teams; able to promote teamwork and employee satisfaction.
* Experience of strategic business planning.
* Experience of working with regulatory bodies and preparing for inspections.
Other
* Non-smoking/vaping environment.
* Sufficient English language fluency as required under the Immigration Act 2016.
* The ability & willingness to travel to meetings & courses.
* Occasionally attend weekend /evening meetings.
Qualifications
* Evidence of a sound education to A level standard or equivalent.
* Evidence of a commitment to continuing professional development.
Skills
* A solutions focused approach to problem solving.
* Intelligent with a fast learning ability.
* Effective communication (oral and written) and excellent inter-personal skills.
* Approachable with the ability to listen and empathise.
* Delegation and empowerment of staff.
* Good time management.
* Customer service and complaints resolution.
* Negotiating and managing conflict.
* Able to manage change and cope with pressure.
* Networking and facilitation.
* Motivational.
* Project management.
* Change management.
Qualities
* Personable and approachable.
* Self-motivated and confident able to work with minimal direction.
* Adaptable and innovative.
* Enthusiasm, with energy and drive.
* Gains respect by example, fairness. Integrity and leadership.
* Trustworthy, honest, reliable, caring and sympathetic.
* Proactive strategic thinking with a clear vision.
* Confidential and conscientious.
* Hard working, reliable and resourceful.
* Willing to work flexible hours as necessary.
* Considered, steady approach.
* Diplomacy.
* Good sense of humour.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£37,000 to £47,000 a yearcommensurate with experience
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