Operations Manager Stoke-On-Trent, Stoke-on-Trent
Client:
Dee Set
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
Job Views:
5
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
Purpose of the role:
You will represent Dee Set as the UK's leading provider of end-to-end retail solutions. Responsible for delivering all set KPI's, lead times, QC checks, ensure profitable growth of existing business / develop new business opportunities and support Head Office Client Operations in establishing, implementing and monitoring achievement of strategic objectives. I will role model my behaviours through being professional, leading by example and being innovative in everything I do.
Key Areas &Responsibilities:
* Provide leadership and direction to the Operations team. Set clear expectations, motivate team members, promote a culture of collaboration / innovation / continuous improvement and ensure that all Learning & Development / Scorecards are up to date.
* Act as a problem-solver, addressing any operational challenges that may arise. Work proactively to find solutions and ensure high compliance / customer satisfaction.
* Provide operations management support to a large warehouse team.
* Implement SOP's for all processes within your department.
* Ensure that all set KPI's are met and continuously look to improve processes whilst providing clear communication / reporting.
* Mange the operations budget. Monitor expenses, identify cost-saving opportunities and ensure operations remain within budgetary constraints.
* Monitor and deliver financial KPI's including sales and profitability.
* Coordinate recruitment and scheduling.
* Sourcing consumables and negotiating the best costs.
* Development and succession planning of our colleagues.
Skills & Experience Required:
* A strong leader who can develop / challenge a large workforce and can deliver persuasive / compelling business propositions.
* Be an excellent communicator with demonstrable negotiating and influencing skills.
* Forward thinking, innovative and able to work in a challenging / fast paced environment with clear deadlines.
* A good listener, that is highly customer focused, with a consultative and collaborative account management style.
* Ability to build and maintain strong colleague and client relationships.
* An ability to project manage and to collaborate with colleagues at all levels to ensure that the customer needs are met.
* Have the ability to identify opportunities for process improvement and for making change happen.
* Demonstrate a can-do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
* Excellent written, and oral communication skills.
What's on offer:
* Salary: From £29,000, per annum (dependant on experience)
* Working Hours : 37.5 Hours a week Monday to Friday 4pm-midnight ( Flexibilty is key regarding days and hours to the needs of the business)
* Location: Head Office (Fenton) Stoke on Trent
* Exclusive discounts with a variety of retailers through our Colleague Hub
Closing date for applications : 17th July 2025
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Created on 12/07/2025 by TN United Kingdom
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