Our client, a freight forwarder is looking for a Freight Forwarding Operator to join their office in Basildon.
Duties and Responsibilities
* Assist the Head of Customer Services in the execution of their duties in support of the Managing Director’s vision of the company to become more competitive and profitable
* Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients
* Maintain the operations system ensuring customer bookings are accurately recorded
* Maintain regular communication with sales teams reporting new sales leads and handover of shipments
* Create new and maintain current SOPs for the department
* Implement and improve new efficiencies in customer workflow in conjunction with line manager
* Maintain key accounts and ensure general enquiries are expedited
* Gain feedback where possible and follow up enquiries
* Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs.
* Aid Credit Control with collection of overdue payments from suppliers/clients
* Ensure customer due diligence checks are completed for new customers
* Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures.
* Represent the company in the best possible light at all times.
* Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures.
* Ensure all financial transactions in compliance with the organisational policy and procedures, legal requirements, and good practice guidelines.
* Ensure to carry out processes, practices in line with policies, practices, and procedures.
* Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
* Provide customers with accurate and cost-effective quotations within a timely fashion
* Confirm quotations received by telephone (within half an hour)