Hiring: Change Management Analyst / Specialist (ITIL)
We’re looking for a detail-oriented Change Management professional to join our team and drive effective governance of technology changes within an ITIL-based environment.
Note: SC Cleared OR Eligible for SC Clearance candidates needed
Key Responsibilities
* Manage and coordinate end-to-end Change Management processes
* Review, assess, communicate, and close technical changes within SLA timelines
* Ensure changes are risk assessed, prioritised, and approved appropriately
* Identify and manage risks/issues to minimise service impact
* Communicate planned changes to stakeholders and customers
* Drive continual process improvement and operational excellence
* Collaborate with Service Managers, Operational Leads, Project Managers, Customers, and Suppliers
Skills & Experience
* Good understanding of ITIL Change Management principles
* ITIL v4 Foundation certification preferred
* Strong planning, organisation, and stakeholder management skills
* Excellent communication and analytical abilities
* Ability to work in a fast-paced operational environment
If you’re passionate about process governance, service stability, and continuous improvement, we’d love to hear from you.