.**Location** Devon House, London (Hybrid role) £30,000 per annum, depending on experience**Benefits** **The role** Northeastern University London (NU London) wishes to appoint a Success Manager Coordinator who will play a crucial operational and administrative role in supporting the delivery of Degree Apprenticeships and other work-based learning programmes at NU London. Reporting to the Director of Business and Partnership Development & Apprenticeships, this role will provide essential coordination of and administrative support to our team of Success Managers, enabling them to focus on their core responsibilities of apprentice progression and employer relationship management.The Success Manager Coordinator will act as the operational backbone of the team, managing administration, coordinating processes, facilitating communication, and ensuring compliance with regulatory requirements. This role requires someone who is highly organized, detail-oriented, and comfortable working across multiple systems and with multiple stakeholders. Using excellent personal skills, you will work collaboratively with the Success Managers, the Operations and Quality team and the wider apprenticeship department, to ensure seamless delivery of quality apprenticeship programmes.**Duties and Responsibilities** Coordinate completion and submission of routine employer reports as per Service Level Agreement (SLA) requirements Act as a liaison between Success Managers and wider university teams on operational matters Coordinate communication flows between Success Managers, Business Development team, and Operations/Quality Assurance Ensure apprentice records meet compliance requirements and support audit preparation Coordinate and track completion of employer Service Level Agreement (SLA) requirements Maintain and update Standard Operating Procedures (SOPs) for the Success Manager team, ensuring all processes are clearly documented and accessible Support the team in maintaining compliance with Ofsted requirements and university policies**General Responsibilities** Foster a positive work environment with good team spirit, with learner experience at the forefront of all efforts Such other duties, commensurate with the grading of the post, which may be assigned by the Director of Business and Partnership Development & Apprenticeships or their nomineeTo undertake this role, the following should apply – should you not have the experience below, please do highlight where transferrable skills would assist with you undertaking the role.**Qualifications** **General Responsibilities** Experience in coordination, administrative management, or operational support roles preferably within Higher Education, or apprenticeship delivery [E]Demonstrable experience using Learner Management Systems or similar database/tracking systems [E] Experience in developing and maintaining standard operating procedures or process documentation [D]Understanding of apprenticeship delivery, regulatory requirements, or work-based learning [D] Strong attention to detail with excellent record-keeping and documentation skills [E] Excellent communication skills (both verbal and written) with ability to liaise effectively with diverse stakeholders [E] Solid problem-solving skills with ability to troubleshoot system issues and find practical solutions [E]Strong organizational and project management skills with ability to cope with multiple priorities simultaneously, managing workload and exercising excellent time-management in order to meet deadlines [E]High degree of professionalism and personal integrity; ability to exercise complete discretion and maintain confidentiality [E]Excellent knowledge of Data Protection and GDPR requirements [E] Proven ability to work autonomously and as part of a team [E] Our academic offerings use innovative pedagogical approaches and best practice in education to ensure an excellent learner experience. The team currently delivers a growing portfolio of work-related learning programmes and co-op placements, with a broad academic portfolio but with emphasis on areas of digital transformation, data science, artificial intelligence, and project management. For staff’s own wellbeing, for part time roles, the expectation is if you have multiple roles, they should not exceed full time (37.5 hours per week), and for full time roles, the expectation is that this will be your only role (apart from intermittent roles such as exam invigilator etc). Please note this role may require a basic or enhanced DBS check. Please note this role may require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London. **PLEASE NOTE THAT THIS ROLE IS NOT ELIGIBLE FOR VISA SPONSORSHIP**Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning, contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces.Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers.NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29.As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass:Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.
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