Connect to your Industry
At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects.
Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.
As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network.
Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.html
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions.
Features of your role include:
Solution Delivery
You will play a critical role across client delivery, working alongside solution architects providing technical expertise to identify, design and deliver ServiceNow solutions that support our clients’ objectives
* Design targeted solutions in response to technical requirements across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience
* Cultivate and manage client relationships at a peer-to-peer level, building trust and collaborative working styles
* Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner
* Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions
* Lead solution design sessions and workshops with clear agendas and goals
* Uphold adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice
* Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material
* Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction
* Work with Business Analysts and Developers to deliver technical solutions in alignment to submitted requirements
* Demonstrate awareness of team management, specifically across an agile process and its ceremonies
* Able to manage workload of development teams based on individual members forecast capacity
Accelerate our Business Development
You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base.
* Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients
* Present in oral sales phases and credentialise Deloittes expertise
* Able to lead a team to create Demos, proof of concepts to support in the sales cycle
Foster the growth of our people
As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways:
* Provide guidance and support to team members across within program delivery and our op unit
* Mentor and coach team members to help them develop their skills and advance their careers.
* Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability
* Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform.
* Understand and contribute to the firm’s commitment to creating a more inclusive environment.
* Develop eminence and collaborate with wider Enterprise Architectural communities
Connect to your skills and professional experience
We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients.
Essential experience
* Comprehensive experience in the ServiceNow technical ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM
* Proven track record working in ServiceNow programmes of work for large enterprises
* Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric)
* Demonstrated ability to work in a fast paced, challenging, and varied environment
* Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types
* Demonstrate critical thinking and problem solving and is able to work without clear instruction
* Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients
* Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle.
* Experience in delivery using Agile delivery methodologies.
* Certified ServiceNow System Administrator and Application Developer.
* Certified ServiceNow Implementation (CIS) in 2 or more applications.
* Familiarity with CSDM 5.0
Desirable experience
Not essential but preferred experience, skills, and certifications:
* Certified ServiceNow CMA and/or CTA or equivalent
* Familiarity with Discovery and Service Mapping approaches
* Familiarity with GenAI/Agentic AI/NowAssist
* Certified in Prince2 and/or Agile disciplines or equivalent
* Certified in ITIL v3/4 Foundation or equivalent or higher certifications.
* Demonstrates thought leadership across one or more of our sectors industries.
* Life Science & Health care (HCLS),
* Consumer
* Energy, Resource and Industrial (ER&I) industries
* Technology, Media, and Telecommunications
* Financial Services
* Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling
Connect to your business - Technology and Transformation
Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.
Enterprise, Technology and Performance
Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
For a full job description, please visit our online Deloitte Careers portal.