Tesco Insurance • Newcastle • Permanent • Apply by 29-May-2026
Serving our customers, communities, and planet a little better every day.
Salary: £26200 - £27000 (depending on experience) + annual bonus
Hours: Full-time, 36 hours per week
Working Pattern: Office‑based initially, with hybrid working available after achieving competence (typically after 6 months)
Location: Longbenton, Newcastle
At Tesco Insurance, our Claims team helps customers through life’s most difficult moments. Every call is a chance to show we care and to do the right thing with empathy and expertise. Your work will make a real difference when customers need us most.
The Role
* Guiding customers through each step of the process of their home/motor claim from first notification of loss to a fair and timely resolution
* Gathering and recording accurate information to progress claims efficiently
* Assessing each case carefully and making fair decisions based on the facts
* Arranging repairs, mobility support, or replacements through our trusted partners
* Handling queries and resolving issues with empathy and professionalism
* Exploring opportunities to settle claims on first contact where appropriate
* Securing services for customers, including repair, mobility, and salvage options through our dedicated supplier network
* Delivering exceptional customer service at every interaction and upholding our consumer duty responsibilities.
Requirements
* A passion for delivering excellent customer experiences
* Minimum 6 months previous customer services experience (contact centres, retail, military, hospitality, or leisure welcomed)
* Clear and confident communication skills, both written and verbal
* Strong technical capability using multiple systems simultaneously
* Empathy, resilience, and adaptability in a fast‑paced environment
Benefits
* Tesco Colleague Clubcard: 10% discount (15% during limited periods)
* Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme
* Generous leave: 7.2 weeks holiday inclusive of Bank Holidays
* Family support: Enhanced maternity, paternity, and shared parental leave policies
* Exclusive offers from top brands and partners
* Financial security: Pension scheme matching up to 7.5% on a 1:1 basis, plus life assurance up to 5x salary
Location
Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Many colleagues live locally and appreciate the balance of community connection and career opportunities.
Important Information
You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
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