Service Support Agent
* Location: Nottingham
* Type: Permanent Full-time
* Salary: £24,500
* 26 days annual leave
* Benefits: Excellent Benefits Offering including Private Health, Enhanced Mat/Pat Leave, and more!
* Our Client: Technology / IT Industry
This role is a strong first step into IT services, giving you hands-on experience with technology customer support, and a rare opportunity to work with leading brands. Reporting to the Service Support Manager, you will play a vital role in supporting customers with Hardware Break/Fix, Grading Services, and device support (Apple, Android, Windows), ensuring customers receive a seamless, professional, and efficient service.
What You’ll Do:
* Manage Incidents and Requests from new, existing, and onboarding customers regarding their Apple, Android, and Windows devices.
* Deliver excellent customer service via phone and email, keeping customers informed at every stage.
* Set and manage expectations to customers on timescales, next steps and any relevant updates.
* Coordinate courier shipments for replacement hardware, loan stock, and new stock orders.
* Provide basic troubleshooting support on Apple and Windows devices.
* Work closely with internal teams to ensure smooth operations and timely resolution.
* Ensure queries are resolved within agreed Service Level Agreements (SLAs).
The Successful Candidate Will Have…
* At least 1 year’s experience in a B2B customer service role, using email/telephone.
* A Customer-first approach – strong listening skills, empathy, and a professional manner.
* Excellent Communication skills – confident in both written and verbal interactions.
* Organisational ability – excellent planning, prioritisation, and time management.
* Experience and competency in Microsoft Office (Word, Excel, Outlook).
You’ll Succeed If You Are
* Calm under pressure, with strong multitasking skills.
* Detail-oriented, with a logical, diagnostic approach.
* Professional in conduct and presentation.
* Punctual, resilient, and proactive – whether working independently or as part of a team.
If you feel you are suitable, please apply today by submitting your CV. Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly.
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.