Band 2
Main area Estates and Facilities Grade Band 2 Contract Permanent Hours
* Full time
* Part time
37.5 hours per week (Evening Shifts) Job ref 435-1LSC-ELHT-053-26
Site: Royal Blackburn Hospital Town, Blackburn Salary £25,272 per annum, pro rata. Salary period Yearly. Closing 03/06/2026 23:59
Job overview
At the Royal Blackburn Teaching Hospital, our Patient Services Assistants (PSAs) support every in-patient during their stay with the Trust. You will work as part of a team, providing a general cleaning service, transferring patients around the hospital and ensuring specialist cleaning activity is delivered in a timely manner to meet the very high standards expected in this environment.
Shifts Available:
* 1 x 37.5 Hours Post 2pm-10pm Monday to Friday
* 1 x 37.5 Hours Post 2pm-10pm Wednesday to Sunday
* 1 x 20 Hours Post 1pm-7pm Monday to Friday
* 1 x 30 Hours Post 5pm-9pm Monday to Friday
Main duties of the job
Effective communication in written and spoken English is essential for all members of our team, and you must be confident using computers, phones, radios and dealing with people in person, while using your training to provide the right service for the right patient at the right time.
A good standard of physical fitness is required in this role, as it involves climbing ladders, cleaning underneath beds and moving machinery and patients around the hospital. It can be uncomfortable working in this environment and you will wear Personal Protective Equipment all day to protect yourself, your colleagues and patients.
Our services cover every area of the hospital, so you could find yourself working around offices, wards, clinics or corridors. An essential part of this role is to support the dignified transfer of the deceased to the mortuary. There may also be occasions where you are required to work on one of our other sites to provide cover at times of pressure or increased demand.
Detailed job description and main responsibilities
Key skills and behaviours:
* Customer focused – demonstrate and promote high standards of safe, personal and effective customer service to patients, relatives and staff.
* Professional – in matters of confidentiality, security, integrity, honesty, performance, attendance and appearance.
* Flexibility – able to cover in the department and provide reasonable flexibility in terms of hours worked, including unsociable hours and bank holidays.
* Takes pride in their work – consider, suggest and be open to alternative ways of working to make continuous improvements in our service.
* Emotionally resilient and sensitive – when dealing with distressed relatives and the deceased.
* Attention to detail – checking documents and patients to ensure they are in the right place at the right time.
* Operate electrical machinery and observe and comply with legislation and Trust Regulations i.e. Health & Safety.
* Able to understand and comply with detailed procedures, understand signs and instructions and retain the information.
Typical duties involve:
* Undertaking general cleaning duties – including wards, clinics, toilets, offices and public areas.
* Moving patients around the hospital safely using a wheelchair, bed or trolley as required.
* Undertaking deep cleans in your area which may include clearing bodily spillages, urine, vomit, faeces and so on.
* The safe movement and decontamination of beds and other furniture.
* Cleaning at high and low levels eg removal and replacement of curtains, using ladders where necessary.
* Buffing, scrubbing and redressing of floors as well as carpet cleaning using appropriate machinery involving under bed cleaning.
* Movement of deceased patients in an appropriate and sensitive manner.
Person specification
* Level 2 qualification in English and Maths.
* Proven ability to understand and comply with detailed procedures, understand signs and instructions and retain the information.
* Proven ability to organise and prioritise own workload and follow written instructions.
* Confident at dealing with people over the telephone and face to face.
* Previous experience of working with patients/clients.
* Previous cleaning, and/or portering experience.
Skills and Abilities
* Demonstrate ability to cover in the department and provide reasonable flexibility in terms of hours worked which will include working bank holidays.
* Willing to adapt to the changing needs of the service.
Equal Opportunities and EEO Statement
We are an equal opportunities employer and a national health and social care organisation that works to improve the working lives of our staff. We have a zero tolerance policy to aggression, violence, bullying and harassment. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities. Appointments will be made on merit.
Applicants with a disability can apply under the Guaranteed Interview Scheme if they are willing to be considered.
We support flexible working and offer benefits such as low cost parking, gym memberships, union memberships and wellness campaigns.
Applicants who require reasonable adjustments at any stage of the recruitment process should contact our recruitment services team.
Disclosure and Barring Service (DBS)
If the role is identified as controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act 2006, any offer of employment is provisional upon satisfactory DBS check. The Trust is now passing the charge for a DBS check to candidates if successfully appointed. Candidates can choose to pay over 1-3 months as a deduction from salary. The cost of an Enhanced Disclosure is £55.38 and for a Standard Disclosure £27.38. This cost does not apply to volunteer posts.
Other Information
Recruiting may close earlier than the published date if sufficient applications are received, therefore we advise early application.
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