Overview
At PizzaExpress, we don’t just serve delicious pizza – we create experiences. As a Front of House Captain, you’ll be the driving force behind a motivated, high-performing Front of House team, delivering outstanding service and upholding our brand’s reputation every single day.
This is your chance to lead, coach, and inspire – all while continuing to develop and grow your career.
The Front of House Captain will support the General Manager in driving sales, maintaining brand standards and creating a positive, high energy team environment.
What you’ll do
Leadership & Coaching
* Deliver daily briefings and provide real time, on shift coaching to build skills and confidence within the Front of House team
* Keep energy levels high during peak times and use quieter shifts for focused 1-to-1 coaching and development
Performance Management
* Update weekly team boards with performance metrics and set or adjust individual waiter targets based on data
* Identify and act on opportunities to drive sales and service results
* Support with performance management and train fellow Front of House Captains
Planning & Organisation
* Assist with the weekly rota planning
* Check the weekly cleaning records and escalate any issues
Guest Experience
* Role model excellent service on every shift
* Show best practice in upselling, menu knowledge, and speed of service
* Support the team in handling guest complaints or queries with confidence and professionalism
Team Engagement
* Foster a positive, inclusive, and energetic team culture
* Celebrate successes, both individual and team-wide
* Support the onboarding of new team members and help them thrive
Skills & Attributes
* Confident communicator who can inspire and motivate
* A natural coach with a passion for developing people
* Organised, with great attention to detail
* Approachable, positive, and a team player
* Sets the standard in service, behaviour, and professionalism
* Thrives under pressure during busy trading periods
As part of this role there will be the opportunity to earn more from a role-specific sales incentive running until the end of December.
Ready to step into a leadership role?
Apply now and help us serve up unforgettable experiences, every shift. This is a secondment role for existing PizzaExpress and Milano employees. Secondment will end at the end of December 2025.
Closing date for applications is Sunday 21st September.
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