About Lawhive Lawhive is a new kind of law firm - one designed around lawyers, not just clients. We’re building a future where lawyers can focus on what they do best: delivering excellent legal advice, without the noise of admin, inefficient tools, or unnecessary overhead. Our platform supports experienced lawyers with a steady stream of quality client work, purpose-built technology, and the flexibility to work fully remotely, in a hybrid setup, or from one of our hubs - whatever suits your life and practice best. We specialise in helping individuals and small businesses with legal issues that matter deeply to them. From property and tenancy to disputes and consumer rights. Behind the scenes, our AI supports routine admin and document work, helping you get back hours each week. We’re on a mission to make legal help more accessible and affordable, and we believe the best way to do that is by empowering great lawyers to do their best work. Join us and be part of a forward-thinking, fully remote legal team backed by top-tier investors including Google Ventures, Balderton, and TQ Ventures. In 2024, we raised one of Europe's largest Series A rounds and in 2025, Lawhive made legal history by acquiring Woodstock Legal Services. This marks the UK’s first ever law firm acquisition by a legal tech company, strengthening our position as a leader in the future of legal services with you at the centre of our next chapter. About the Role: In this newly created and highly practical role, our Head of Civil Litigation will take operational responsibility for supervising Lawhive’s internal civil litigation team and driving delivery excellence across a growing caseload of fixed-fee civil litigation work. You will be the primary go-to person for general supervision and oversight, escalation management, lawyer support, and legal quality assurance across a range of matter types— including landlord & tenant disputes, consumer claims, money claims (small, fast and multi-track), case assessments and property-related disputes. While deep subject-matter expertise in all areas isn't essential, strong civil litigation experience, excellent judgment, and a collaborative, solutions-focused mindset are. You will lead by example, mentoring lawyers and supporting with coordination of paralegals supporting lead lawyers, ensuring team performance, reviewing complex files, providing training as and when required and ensuring that legal work meets our high standards for quality, compliance, and client care. This is a role for a proven legal leader who enjoys getting into the details, has a strong foundation in litigation practice, and is motivated to contribute directly to Lawhive’s mission of making legal help more accessible through technology. What You'll Do: Lead and support a team of civil litigation lawyers and paralegals handling a range of consumer-facing legal issues Oversee day-to-day supervision, conduct file reviews, and ensure quality and consistency across all legal outputs Act as the primary escalation point for legal queries and related blockers, client issues, and risk-based reviews Offer strategic insight and advice around case approach and positioning Provide hands-on support for drafting, reviewing, and approving key legal documents such as pleadings, defences, witness statements, expert instructions, and settlement agreements Help manage and de-escalate client complaints Ensure team adherence to Civil Procedure Rules, pre-action protocols, and internal legal standards Coach, mentor, and drive performance within the team, helping lawyers meet individual and team KPIs Collaborate with Legal Operations, Customer Support, and Product teams to identify friction points and co-develop improved processes and templates Deliver internal training and upskilling, supporting the development of junior team members and helping build internal legal capability Contribute to scaling initiatives, process improvements, and playbook development as Lawhive grows Requirements: Qualified Solicitor (or equivalent) in England & Wales with strong civil litigation experience (ideally 6 years PQE) Prior experience supervising or managing a team of lawyers or legal professionals, ideally in a volume or high-throughput environment Strong grounding in general civil litigation processes, CPR, and consumer-focused disputes (formal specialism not required) Ability to work collaboratively / inter-departementally to support wider business initiatives and projects Excellent file management, drafting, and risk-spotting abilities Comfortable working with challenging or vulnerable clients, with a compassionate and client-first approach Strong communicator with a practical and solutions-driven mindset Demonstrated ability to work independently, lead from the front, and make sound legal and operational decisions Comfortable with metrics-driven performance environments and meeting service KPIs Highly adaptable and motivated by the opportunity to grow and evolve within a fast-paced Series A legal tech startup Nice to Have: Experience working in a legal tech, alternative legal services provider, or other startup context Exposure to fixed-fee, consumer, or automated legal delivery models Strong stakeholder management Comfortable with basic use of technology tools and platforms (CRMs, case management systems, document automation) What We're Looking For: You’re a doer, not just a strategist. You’ve led legal teams (formally or informally), earned trust through excellent legal work, and are now ready for a role where you can shape and grow a legal function from the inside. You have the structure and judgment of a senior practitioner, but you still enjoy working closely with the legal detail, the lawyers, and the clients. You’ll thrive here if you’re driven, flexible, and excited to be part of building something different. UK Benefits: ✈️ 34 Holidays (25 days annual leave your birthday off bank hols in England) Equity (Share Options) Pension ⛳️ Regular team building activities and socials! 20% off legal fees through Lawhive US Benefits: Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover ✈️ Vacation: 20 days 11 Federal holidays 1 day of Birthday leave 401k: Matching contribution up to 2% of salary Equity: Options in Lawhive LTD