Job Description
Clinical Manager
Reports to: Store Directors
Role Purpose
As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well-organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers’ values.
What's on offer?
As well as all the support you need and great development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
* Salary £32,000 -£38,000 depending on experience
* Full time - 39 hours per week
* Specsavers Perks - a portal to a world of great everyday discounts and savings
* WeCare - our employee support service to help you and your immediate family when you need it most
* Complimentary subscription to the Headspace app
* Eyecare and hearcare discounts for you and your family
* Enjoy an additional paid day off on your birthday to celebrate you!
Key Responsibilities
* Manage clinic flow to ensure patients are seen promptly and efficiently.
* Oversee different departments ensuring high standards of service and technical excellence.
* Drive clinic efficiency through effective use of systems and technology.
* Ensure completion and review of all required reports.
Team Leadership & Development
* Lead, coach, and motivate your team to deliver outstanding customer service.
* Conduct regular team meetings, training sessions, support development and performance.
* Support with onboarding, and induction of new team members.- Foster a positive, inclusive, and high-performing team culture.
* Support the development of team members through coaching, feedback, and performance reviews.
Essential Skills & Experience
* Proven experience in team leadership and people development.
* Strong organisational and communication skills.
* Commercial awareness and ability to drive performance
* Ability to implement change effectively and consistently.
* Experience in the optical and/or hearing sector.
* Management or leadership qualifications.
About Specsavers:Specsavers began 40 years ago with the vision of two optometrists, Doug, and Mary Perkins, who set out to provide best-value eyecare to everybody. Their passion for optometry has led Specsavers to become the largest privately-owned optical group in the world, delivering high-quality, affordable optical and hearing care. And it continues to shape the lives and experience of thousands of colleagues who are developing their careers with us across the globe. We are proud of how far we’ve come as a business, now we want to see you grow with us too.
Find out more!
For more information or to apply, please contact Rebecca at Specsavers Recruitment Services on rebecca.hooper1@specsavers.com