Employer: Calderdale and Huddersfield NHS Foundation Trust (CHFT)
Job Date: 29/05/2026 23:59 (Closing Date)
Interview Date: 05/06/2026
Location: 4th Floor, Bowling Mill Town, Halifax
Salary: £25,760 - £27,476 per annum (pro rata, Yearly)
Calderdale and Huddersfield NHS Foundation Trust is an equal opportunity employer welcoming applications from all sections of the community, irrespective of protected characteristics.
We are committed to recruiting in line with our values. One Culture of Care underpins our approach, creating an environment rooted in compassionate care.
Flexible working options are available, including part‑time, job‑share, flexible hours, and the possibility to work from home where appropriate. Discuss your flexibility requirements with us during the interview process.
Job Overview
We are looking to recruit Community Administration Advisors (CAA) to support our community nursing teams based in Calderdale. The role is 7‑day working, including bank holidays.
Responsibilities
* Provide a customer‑focused service, maintaining a professional manner even in difficult situations.
* Coordinate and prioritise referrals into community nursing and specialist nursing services from acute settings and primary care.
* Offer highly skilled telephone advice and support to patients and carers with complex conditions.
* Work proactively to support clinical teams in a busy office environment.
* Use patient information systems (SystmOne, EPR, Datix, Health Roster) to record referrals, assessments, and care requirements accurately and in a timely fashion.
* Prioritise clinical appointments for service users and track progress through referral, assessment, review, and discharge.
* Provide basic clinical advice on health care needs, patient pathways, prescriptions, and medication.
* Issue and reorder prescriptions for nurse prescribers.
* Maintain and distribute documents, reports, spreadsheets, and databases; participate in service audits as required.
* Order and receive clinical supplies, including stocktaking where necessary.
* Ensure staff rotas are up‑to‑date and accurate; distribute as appropriate.
* Maintain strict confidentiality in line with the Data Protection Act.
* Work autonomously; plan, prioritise, and organise own workload while meeting specific deadlines.
* Be willing and able to work flexibly.
Qualifications & Training
* NVQ Level 2 in Customer Service or equivalent.
* GCSE English Language & Maths or equivalent.
* Proficient word processing, ideally RSA II or equivalent experience.
* ECDL or equivalent computer literacy.
* Evidence of risk assessment training/awareness.
* Commitment to ongoing training and development.
Knowledge, Experience & Expertise
* Excellent written and verbal communication skills.
* Ability to prioritise own workload within a busy office setting.
* Proficiency with Microsoft Office packages (Word, Excel, Outlook).
* Experience in undertaking audits.
* Experience working with the public and in a team within an office/health‑care setting.
* Experience within the primary care/community health‑care setting.
* Experience working within the NHS.
* Knowledge of IT systems such as Cerner, SystmOne.
* Experience interacting with patients with complex needs and their carers.
Communication and Relationships
* Strong team‑working skills.
* Ability to prioritise and work under pressure.
* Flexibility and adaptability.
* Calm, polite, and well‑motivated with a positive attitude to customer care.
* Ability to follow agreed protocols, seeking help appropriately, especially in unforeseen circumstances.
We are passionate about creating a workplace where colleagues work together to achieve results and encourage diverse perspectives. Reasonable adjustments will be made for disabled applicants.
This position requires a DBS check as part of safeguarding requirements.
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