Gross salary - £competitive
We are currently looking for a Reception Manager on a full-time basis.
As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.
Main Tasks & Responsibilities
* Play multiple roles – from front desk attendant, to barista, to greeter, to bartender, and everything in between
* Manage the day-to-day operation of the hotel and Duty Management
* Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
* Customer service, guest relations & creating positive guest experiences
* Help build and be part of a team that delivers results and excellent service the Moxy way
* Manage Food & Beverage outlets the Moxy way
* Manage hotel room inventory and Check guests in/out the Moxy way
* Manage all bills & payments correctly
* Resolve guest issues you’re able to and escalate when you can’t
* Empower the team to create activities & activations that engage with guests
* Ensure daily meet ups happen daily and encourage the discussion
* Support other Reception Managers and follow direction from Captain / Assistant Captain
* Promote & support the Moxy brand & the Marriott Bonvoy program
* Enforce all food, licensing, security and health & safety policies to work safely
* Take care of minor technical requests (e.g. safe, door lock, fuse problems)
* Perform First Aid duties in case of an emergency if trained
* Adhere to all local licensing laws in respect of the service of alcohol
* Handle feedback and requests through the Marriott Guest Satisfaction online platform
* Act as a mentor for new crew members and ensure training is complete and refreshed when required
* And any other duties that may reasonably be required in line with your main duties
Knowledge / Experience / Skills
* Minimum 3 years’ experience of work within the service industry
* Must have experience of team management
* Knowledge of a property management system such as Opera
* Knowledge of POS systems such as Micros
* Knowledge of Food Safety & Licensing laws
* Personal experience of travel & travel industry
* Excellent communication skills both in verbal and written English & local language (& other languages a plus!)
* Social media knowledge and experience
Personality
* Has high energy and a fearless do-it-yourself attitude
* Good with people and enjoy chatting with guests
* Skilled multitasker who can balance hard work with great service
* Knows being relaxed isn't the same as being lazy
Benefits For You!
* Health Cash Plan
* Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
* Discount on Food & Beverages at Marriott hotels worldwide
* Enhanced Maternity/Paternity/Adoption pay
* Pension scheme
* Twenty eight holidays (annually increasing to max thirty three holidays)
Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott.
MOXY Hotels Moxy offers a playful hotel experience for the young at heart.
#J-18808-Ljbffr