Job description
Organisation: Derby Homes
1 full time post 37 hours per week. 1 part time post, 30 hours per week working Monday to Friday 9am to 3:30pm
Permanent
London Road
TO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE “APPLY ONLINE” LINK.
Are you ready to be the friendly face of Derby Homes? We’re looking for enthusiastic Customer Service Advisors to join our dynamic Customer Services Team. As the first point of contact, you’ll make a real difference every day, helping customers, solving problems, and keeping things running smoothly. It is fast paced Call Centre environment, but the reward of helping someone in need makes it all worthwhile!
About the role:
1. Handle customer enquiries via phone, face-to-face, and online with speed, accuracy, and a friendly approach.
2. Get hands-on training and learn all about social housing and Derby Homes’ services.
3. Develop your skills and grow your career within a supportive team environment.
What we’re looking for:
4. Experience delivering excellent customer service.
5. Strong IT skills, including Microsoft Office.
6. A calm, professional communicator who listens, empathises, and keeps a positive attitude even in busy times.
7. Accuracy and attention to detail when recording customer information.
Step into a role where every day is different, your skills are valued, and your contribution really counts. Apply now and be part of something meaningful at Derby Homes.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
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