Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours
* Full time
* Part time
37.5 hours per week (will accept part time but 5 days essential) Job ref 812-25-EO-Dent-AdminPCC
Employer Hertfordshire Community NHS Trust Employer type NHS Site Dental Department Town Watford Salary £24,169 per annum pro rata Salary period Yearly Closing 19/05/2025 23:59 Interview date 29/05/2025
NHS AfC: Band 2
Job overview
As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients .
You will ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.
Greeting and welcoming patients and visitors to the clinic.
Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy.
Performing general office duties such as answering telephones, scanning and filing notes.
Undertake other duties that may occur from time to time as directed by senior management
*Proposed interview date: 29-May-2025*
Main duties of the job
Our Special Care Dental service requires an administrator to work at our Dental clinic
You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion.
You will work closely with the Senior Dental Nurse and clinical staff to ensure smooth running of the clinic
Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms.
Dealing with telephone enquires
Previous experience of working with dental software is desirable.
Working for our organisation
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You’ll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.
Detailed job description and main responsibilities
Please see attached Job Description.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Person specification
Education
* GCSE English and Maths or equivalent
* Computer Literate
Experience and Knowledge
* Administrative/clerical experience
* Working knowledge of Word, Excel, E-mail and Internet
* Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc
* Experience of using electronic and paper based diary / appointment systems
* Used Dental electronic booking systems
* Evidence working as part of a team
Skills and Abilities
* Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public
* An understanding of adults and children with a range of special care needs
Other
* Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
We will communicate any interview arrangements with applicants via e-mail so it is advisable that you check the email address you give on your application on a regular basis.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. All new appointments (excluding Medical & Dental roles) are subject to a 26 week probation period.
We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact hct.armedforcesrecruitment@nhs.net
Applications from qualified job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to you meeting minimum criteria of the role and salary threshold. Please visit the Gov.UK website for detail.
If applicable to the role, staff are required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).
In submitting an application form, you authorise Hertfordshire Community NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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