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Executive Director at Plymouth Area Chamber of Commerce
Job Title: Membership Coordinator
Reports to: Director of Operations
Status & Salary: Full Time; Salary + Commission based on experience.
Summary of Role: The Membership Coordinator plays a key role in both growing and retaining Chamber membership. This position is responsible for recruiting new members, strengthening engagement with existing members, and promoting the overall value of Chamber involvement. The Coordinator builds and maintains strong relationships within the business community to support retention efforts and foster long-term connections.
Core responsibilities include:
·Cultivating new member relationships and onboarding
·Developing initiatives and programming for members and Ambassadors
·Encouraging member participation in Chamber events and activities
·This is a highly mobile role, requiring travel at least 2.5 days per week throughout the nine communities we serve to meet with prospective and current members.Occasional evening, weekend, or holiday work may be required.
Responsibilities and Duties:
Membership Recruitment & Onboarding
·Proactively recruit new members by identifying business needs and conducting outreach through phone calls, in-person visits, door-to-door outreach, and utilizing recruitment lists.
·Attend non-Chamber-sponsored events, networking opportunities, and community gatherings to expand visibility, build relationships, and generate leads.
·Actively participate in local networking groups and professional associations to cultivate connections and promote Chamber membership.
·Manage all aspects of the new member onboarding process to ensure timely and full delivery of membership benefits (e.g., scheduling e-blasts, member spotlights, and social media promotions).
·Create and distribute welcome packets and new member materials.
·Enter and maintain accurate membership data in the Chamber’s database, including contact information, join/drop reasons, and communications history.
Member Relations & Retention
·Develop and maintain strong relationships with current Chamber members to encourage engagement, involvement, and long-term retention.
·Conduct regular visits to member businesses within our nine-community service area.
·Communicate the value of Chamber membership through daily interactions via phone, email, Zoom, and in-person meetings.
·Track and follow up on deliverables and touchpoints to ensure members are maximizing their investment.
·Conduct Membership Orientations for members on a bi-monthly basis.
·Oversee and grow the Chamber Ambassador Program, including recruiting new Ambassadors, developing meeting agendas and minutes, and creating supporting collateral.
·Conduct Ambassadors meetings and weekly updates.
·Collaborate closely with the Membership Chair to support Ambassador involvement and program execution.
Event Support & Member Engagement
·Assist in organizing, promoting, and supporting Chamber events, including networking meetings, Ribbon Cuttings, Cash Mobs, Member Orientations, and recruitment drives.
·Represent the Chamber at events, meetings, and on committees as needed.
·Identify and cultivate sponsorship opportunities, potential event venues, and new partnerships.
·Support event logistics to maximize attendance, engagement, and community involvement.
Administrative & Team Support
·Collaborate with the Chamber team to develop recruitment and retention materials, such as introductory letters, sponsorship packets, and Ambassador communications.
·Respond to phone calls, emails, and visitor inquiries on behalf of the Chamber.
·Support Chamber staff and the Board of Directors as needed.
·Attend staff meetings and trainings as required.
·Develop quarterly and annual goals in collaboration with the Executive Director.
·Perform other duties as assigned by the Executive Director.
Qualifications:
•High School diploma, some college or college degree preferred.
•3+ years of previous sales experience.
•Excellent verbal communication and professional phone skills are required. Must be professional during in-person meetings and email communications.
•Experience with Zoom, Microsoft Office (Excel, Word, PowerPoint, Publisher), Google Docs, and Adobe.
•The ideal candidate must be capable of interacting with Chamber staff, current chamber members, new prospects, Town/State officials and community.
•Experience working with volunteer committees.
•Access to reliable transportation and valid driver’s license.
•Ability to successfully pass a background check and CORI.
Required Attributes:
•Enthusiasm and a positive attitude!
•Must be self-motivated and result oriented.
•Clear focus on high quality customer support.
•Strong time management & organizations skills required.
•Excellent verbal and written communication skills.
•Passion for talking to people, relationship building and bridge building.
•Team-player mentality, and willingness to support colleagues even if it is outside of job description.
•Creative, can think outside of the box and try new ideas.
•Comfortable dealing with a broad spectrum of business industries and people.
•Must enjoy working in an ever-changing and high-paced environment – in the office, in the field, or remotely as needed.
•Team player with the ability to collaborate with other staff members and partners is a must.
Physical Requirements:
•Able to stand and walk for extended period of times.
•Able to carry up to 30 pounds or more.
Schedule: Monday to Friday 8 am - 4 pm and additional events as well as occasional weekends and evenings.
Required Attendance: At networking events and major community events.
How to Apply: Please submit your cover letter, resume and 3 professional references to the Executive Director, Amy Naples via email to amy@plymouthchamber.com.
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