Overview
We are looking for a motivated individual to provide a confidential secretarial and administrative service for the bed management team as an Inpatient Discharge Coordinator. You will work across the adult acute inpatients wards in Hertfordshire, assisting with the discharge of service users back into the community. The role involves updating records on Paris (Electronic Patient Records) and accessing Spike data relevant to post-discharge. This is a busy and varied role responsible for all aspects of the service user discharge pathway administration and will involve daily service user contact and discussions with staff, so excellent interpersonal skills are crucial to this post.
To assist the Inpatient team to work on barriers for discharge to ensure that inpatients can be discharged according to their recovery and wellbeing. To liaise closely with other agencies to ensure that all plans are in place for a planned discharge. To liaise and work in close cooperation with the Team Leader, other mental health professionals, and voluntary and private sector agencies as required, to help ensure that best value services are delivered to the users. To have a comprehensive understanding and implementation of the referral pathways for HPFT services and those available from other agencies and providers. To work closely with the bed management team to support the discharge of patients who are delayed transfers of care. To respond in a creative, pro-active and flexible way to urgent situations, using local protocols in order to support discharge plans. To develop plans in conjunction with other service providers that will enable the provision of practical support to service users and their carers in developing and managing dignity and independence.
To ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals. To positively promote independent living of service users within the community. To develop a rapport with service users based upon attentiveness, sensitivity, understanding, compassion and honesty. To use information systems including information technology and be willing to undertake appropriate training. To maintain a record of the work undertaken and the diversity of the role.
Responsibilities
* Maintain accurate records as required by existing procedures, entering appropriate details on service users\' case notes / electronic patient records as necessary.
* Assist the Inpatient team in discharge planning and coordinating with other agencies to enable timely discharges.
* Provide confidential secretarial and administrative support to the bed management team.
* Engage daily with service users and staff to support the discharge pathway.
Qualifications
* NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit
* NVQ/Mental Health Certificate Level 2
* Commitment to Continuing Personal Development, Good written communication skills
* Ability to create innovative solutions to help empower service users
* Ability to work unsupervised in a range of settings
* Ability to form positive therapeutic relationships with service users and carers
* A keenness to make a positive contribution to improving the quality of life for people with mental health problems
* Ability to use structured therapeutic skills, such as solution focused therapy, or a commitment to acquiring such skills
* Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities
* Ability to provide practical support with daily living activities
* An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour
* Basic food hygiene
* Basic first aid skills
* Basic health and safety awareness
* Moving and handling awareness
* Good awareness of local services
* Knowledge of benefits/employment systems
* An understanding of the mental health system
* Relating to People Skills
* Basic Interviewing Skills
Desirable criteria
* SCIP Trained, Some experience of providing mental health services from within a team setting, which may be combined with personal lived experience of mental health difficulties, Self-awareness
* Ability to be versatile and accessible
* Ability to prioritise a workload
* Ability to work under pressure and within agreed deadlines
* Understanding of the need to maintain confidentiality at all times
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the GOV.UK visa page. We would encourage all applicants to review the criteria carefully to understand their eligibility for sponsorship.
Hertfordshire Partnership University NHS Foundation Trust are one of five mental health trusts to achieve an overall rating of Outstanding from the Care Quality Commission. Our family of over 4,000 staff provide health and social care across Hertfordshire, Buckinghamshire, Essex and Norfolk. Our values are about choice, independence and equality, and we are proud of the care we provide and the service users we support.
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